Printing in Outlook 98 on Windows NT 4.0 Causes STOP 0x00000001E

ID: Q234326

The information in this article applies to:

Microsoft Windows NT Server versions 4.0, 4.0 SP1, 4.0 SP2, 4.0 SP3, 4.0 SP4
Microsoft Windows NT Workstation versions 4.0, 4.0 SP1, 4.0 SP2, 4.0 SP3, 4.0 SP4
Microsoft Windows NT Server, Enterprise Edition versions 4.0, 4.0 SP4

SYMPTOMS

When you attempt to use the print function in Microsoft Outlook 98 on a computer running Windows NT, your computer may stop responding (hang) and display the following error message:

STOP: 0x00000001E KMODE_EXCEPT_NOT_HANDLE: win32k.sys
(0xC0000005, 0xA00037C4, 0x00000000, 0x00000004)

NOTE: The four parameters in parenthesis may be different on your computer than the ones noted above.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT 4.0. For additional information, please see the following article in the Microsoft Knowledge Base:

Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. This problem was first corrected in Windows NT 4.0 Service Pack 5.

Additional query words: hung bluescreen


Keywords          : kbprint ntstop ntsp kbbug4.00 kbfix4.00 nt4sp5fix 
Version           : winnt:4.0,4.0 SP1,4.0 SP2,4.0 SP3,4.0 SP4
Platform          : winnt 
Issue type        : kbbug

Last Reviewed: July 7, 1999