SPACEBAR, BACKSPACE, and ENTER Keys May Not Work When Canadian Standard Keyboard Layout is Selected

ID: Q224812

The information in this article applies to:

Microsoft Windows NT Workstation version 4.0 SP4
Microsoft Windows NT Server version 4.0 SP4
Microsoft Windows NT Server, Enterprise Edition version 4.0 SP4

SYMPTOMS

After you add the French Canadian input locale and select the Canadian Standard keyboard layout, the SPACEBAR, BACKSPACE, and ENTER keys do not work. One or more of these keys may appear to work intermittently for some programs.

You can add the French Canadian input locale by clicking Add in the Control Panel Keyboard tool. You can choose the Canadian Standard keyboard layout by clicking Property on the Input Locales tab with the French Canadian input locale selected.

CAUSE

The problem occurs because of a problem in the Kbdcan.dll file.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Windows NT 4.0 service pack 4 that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

The English version of this fix should have the following file attributes or later:


   Date      Time     Size     File name   Platform
   ------------------------------------------------
   03/31/99  12:39p   10,512   Kbdcan.dll  i386
   03/31/99  12:32p   15,120   Kbdcan.dll  Alpha

NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:

Q154871 Determining If You Are Eligible for No-Charge Technical Support

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words:


Keywords          : kbbug4.00 kbfix4.00 
Version           : winnt:4.0 SP4
Platform          : winnt 
Issue type        : kbbug

Last Reviewed: July 2, 1999