Windows NT 4.0 SP4 Blue Screen Occurs on Reboot If Hardware Key Used

ID: Q197279

The information in this article applies to:

SYMPTOMS

After you install Windows NT 4.0 Service Pack 4 and restarting a computer that uses a HASP hardware key (dongle) on the parallel port for QuarkXPress or other proprietary software products protected by the key, a kernel mode exception occurs during the restart process, and a Stop 0x0000001E blue screen results.


CAUSE

Some drivers for the HASP hardware key (dongle) required by QuarkXPress and other key-protected products are incompatible with SP4.


RESOLUTION

Install the latest HASP drivers before installing SP4. Any driver version later than 3.7 will work.

If the problem is encountered after installing SP4 and rebooting, you must remove the existing driver. If you have a multiple boot system and one of the other operating systems can access the system directory for the affected boot, you can boot on that other operating system and remove the Haspnt.sys file from the System32\Drivers folder in the Windows NT system directory. If you do not have multiple boots that permit this, you must install Windows NT temporarily in another folder, log on to the temporary installation, and delete the file.

Full details on this problem can be found on the HASP site, at the following URLs:

http://www.hasp.com/press_forum/hasp98/technotent4.html (Aladdin) http://www.quark.com/tech/NT4issue.html (Quark)
The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.


MORE INFORMATION

HASP drivers 3.1 through 3.64 inclusive are affected by this error. HASP drivers after version 3.7 will work correctly. The blue screen does not occur in all configurations, but it does in most.

The QuarkXPress and HASP products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

For complete information, consult Quark's Web site at

http://www.quark.com/
and Aladdin's HASP Web site at

http://www.hasp.com/

Additional query words: dongle SP4 hardware key Quark QuarkXPress XPress HASP Aladdin 


Keywords          : 
Version           : WinNT:4.0
Platform          : winnt 
Issue type        : kbprb

Last Reviewed: February 25, 1999