TCP/IP Dead Gateway Detection May Not Work if the ARP Cache is Empty

ID: Q230381

The information in this article applies to:

SYMPTOMS

The Dead Gateway Detection algorithm may not properly attempt to switch gateways in the correct sequence when there are no entries in the ARP cache.


CAUSE

This problem occurs because the Tcpip.sys driver that shipped with Windows NT 4.0 Service Pack 4 and Service Pack 5 does not properly attempt to arp for gateways in the correct order if there are no entries in the ARP cache.


RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Windows NT 4.0 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp
The English version of this fix should have the following file attributes or later:

   Date      Time                 Size    File name     Platform
   -------------------------------------------------------------
   06/04/99  12:12p               150,768 Tcpip.sys     (x86)
   06/04/99  12:11p               273,968 Tcpip.sys     (Alpha)

NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:
Q154871 Determining If You Are Eligible for No-Charge Technical Support


WORKAROUND

To work around this problem, add a static entry to the arpcache using the ARP command.


STATUS

Microsoft has confirmed this to be a problem in Windows NT 4.0.

Additional query words: dead gateway fail 


Keywords          : kbbug4.00 kbfix4.00 
Version           : winnt:4.0
Platform          : winnt 
Issue type        : kbbug

Last Reviewed: July 2, 1999