Windows NT 4.0 May Hang or Crash in Win32k.sys During Setup.

ID: Q159076

The information in this article applies to:

Microsoft Windows NT Workstation version 4.0
Microsoft Windows NT Server version 4.0

SYMPTOMS

During setup, Windows NT 4.0 may stop responding or crash in Win32k.sys.

CAUSE

A user mode callback occurs on the desktop system thread for a WM_SETICON message, causing the computer to stop responding.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Windows NT version 4.0. This problem was corrected in the latest Microsoft Windows NT 4.0 U.S. Service Pack. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Additional query words: prodnt


Keywords          : kbsetup kbbug4.00 kbfix4.00.sp2 NTSrvWkst 
Version           : 4.0
Platform          : winnt 
Issue type        :

Last Reviewed: January 30, 1999