Windows NT 4.0 SP4 Does Not Update MTS Files Not Installed to Default Directory

ID: Q196021

The information in this article applies to:

SYMPTOMS

Microsoft Transaction Server (MTS) files are not replaced by the updated file versions during the Windows NT 4.0 Service Pack 4 (SP4) installation process.


CAUSE

If MTS was installed into a directory other than the default directory, <systemroot>\Program Files\Mts, the Windows NT SP4 installation process will not detect the MTS files and will not update them.


RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Windows NT service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/support/supportnet/default.asp
The English version of this fix should have the following file attributes or later: 

   Date      Time                 Size    File Name     Platform
   -------------------------------------------------------------
   11/10/98  11:29a               139,024 Update.exe    (x86)
   11/10/98  08:21a               143,434 Update.inf    (x86)

   11/10/98  11:29a               205,072 Update.exe    (Alpha)
   11/10/98  11:31a               137,618 Update.inf    (Alpha)


NOTE: If you contact Microsoft to obtain this fix, a fee may be charged. This fee is refundable if it is determined that you only require the fix you requested. However, this fee is non-refundable if you request additional technical support.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:

Q154871 Determining If Your Product Is Eligible for No-Charge Technical Support


STATUS

Microsoft has confirmed this to be a problem in Windows NT version 4.0 Service Pack 4.


MORE INFORMATION

This hotfix includes a revised version of the Service Pack 4 installation files.

Instructions to implement the hotfix:

  1. Locate the extracted SP4 files in a folder on a hard drive.

    Information on downloading and extracting SP4 can be found in section "1.2: Downloading and Extracting the Service Pack" of the Readme.txt file included with SP4, or in the following article in the Microsoft Knowledge Base:

    Q194507 Windows NT 4.0 Service Pack 4 Readme.txt File (40-bit)


  2. Copy the Update.exe and Update.inf files from the hotfix into the I386\Update folder of the extracted service pack (or the Alpha\Update folder for Alpha computers).


  3. Open the command prompt window and change the folder to

    <path to expanded SP files>\I386\Update

    -or-

    <path to expanded SP files>\Alpha\Update

    (depending upon whether you have an x86 or Alpha CPU) and type:

    UPDATE


  4. Follow the instructions that appear on the screen.



REFERENCES

For additional information about downloading and extracting Service Pack 4, please see the following article in the Microsoft Knowledge Base:

Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

Additional query words: sp4 mts update replace default 


Keywords          : kbbug4.00 kbfix4.00 
Version           : WinNT:4.0
Platform          : winnt 
Issue type        : kbbug

Last Reviewed: February 25, 1999