Windows NT System May Stop Responding (Hang) When Running a Filter Driver Such As McAfee Virus Filter

ID: Q178413

The information in this article applies to:

SYMPTOMS

Windows NT systems running a filter driver, such as McAfee virus scanner, may stop responding (hang).


CAUSE

A system deadlock may occur because of a problem in Srv.sys.


RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or Windows NT Server 4.0, Terminal Server Edition. For additional information, please see the following article in the Microsoft Knowledge Base:

Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack


STATUS

Microsoft has confirmed this to be a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition. This problem was first corrected in Windows NT 4.0 Service Pack 4.0 and Windows NT Server 4.0, Terminal Server Edition Service Pack 4.

Additional query words: hang deadlock 


Keywords          : NT4SP4Fix kbbug4.00 kbfix4.00.sp4 NTSrvWkst 
Version           : winnt:4.0
Platform          : winnt 
Issue type        : kbbug

Last Reviewed: April 19, 1999