WinNT Displays Microsoft PS/2 Port Mouse Rather Than IBM PS/2 TrackPoint Mouse Driver

ID: Q174187

The information in this article applies to:

SYMPTOMS

After you install Windows NT 4.0 Service Pack 2 or 3 on a computer with an IBM PS/2 TrackPoint mouse driver, the Mouse Control Panel utility states the system is using the Microsoft PS/2 Port Mouse driver. Re-installing the TrackPoint driver does not resolve the problem.


CAUSE

This problem occurs because the Plug and Play support in Windows NT 4.0 Service Pack 2 and 3 incorrectly configures the registry.


RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or Windows NT Server 4.0, Terminal Server Edition. For additional information, please see the following article in the Microsoft Knowledge Base:

Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack


STATUS

Microsoft has confirmed this to be a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition. This problem was first corrected in Windows NT 4.0 Service Pack 4.0 and Windows NT Server 4.0, Terminal Server Edition Service Pack 4.

Additional query words: 4.00 sp3 sp2 


Keywords          : kbhw NT4SP4Fix ntdriver nthw kbfix4.00.sp4 kbbug4.00.sp2 kbbug4.00.sp3 NTSrvWkst 
Version           : WinNT:4.0
Platform          : winnt 
Issue type        : kbbug

Last Reviewed: April 10, 1999