Windows NT HP DJ600 Plotter Driver Requires Plotter Firmware 3.40

ID: Q185489

The information in this article applies to:

SYMPTOMS

When you print to a Hewlett-Packard DJ600 plotter, output is reversed or contains scrambled images.


CAUSE

The plotter firmware required for this printer is revision 3.40. Previous versions do not work with the Windows NT driver. Because this is an older plotter, users may not be aware of the updated firmware.


RESOLUTION

To obtain the updated firmware, contact Hewlett-Packard Technical Support or your local Hewlett-Packard reseller and request the following firmware update: 


   Part number (U.S. only); match with your model:
   HP PN C2847-600889
   HP PN C2848-600889


MORE INFORMATION

For information about how to contact Hewlett-Packard, query in the Knowledge Base for one of the following articles:

ARTICLE-ID: Q65416
TITLE : Hardware and Software Third-Party Vendor Contact List, A-K

ARTICLE-ID: Q60781
TITLE : Hardware and Software Third-Party Vendor Contact List, L-P

ARTICLE-ID: Q60782
TITLE : Hardware and Software Third-Party Vendor Contact List, Q-Z


The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

Additional query words: garbage character characters print printing plot plotters designjet 


Keywords          : 
Version           : WinNT:4.0
Platform          : winnt 
Issue type        : kbprb

Last Reviewed: February 5, 1999