DOCUMENT:Q148684  10-FEB-2000  [foxpro]
TITLE   :What to Do When You Can't Open the FoxPro Macintosh Help File
PRODUCT :Microsoft FoxPro
PROD/VER:MACINTOSH:2.6a,3.0b
OPER/SYS:
KEYWORDS:

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The information in this article applies to:

 - Microsoft Visual FoxPro for Macintosh, version 3.0b 
 - Microsoft FoxPro for Macintosh, version 2.6a 
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SUMMARY
=======

After a normal installation process, attempts to start the FoxPro for the
Macintosh Help file fail. Often, the rest of the software functions normally.
This article offers some troubleshooting tips to solve this problem.

MORE INFORMATION
================

After installing FoxPro for the Macintosh, you find that you can't open the Help
file by any method from within FoxPro. Typing HELP in the Command window or
pressing the F1 key fail to start Help. Often, attempts to start graphical Help
do not produce any errors; the Help file simply refuses to open.

Many times this problem may manifest itself on a single computer. Other computers
that have FoxPro installed from the same disk may function correctly.

Because this problem frequently does not produce an error message, it can be
particularly difficult to troubleshoot.

The role of the FoxPro Help engine described in this article in assigned to a
file named Microsoft Visual FoxPro Help, located in the Microsoft folder.

Steps That May Enable the FoxPro Help File
------------------------------------------

1. Open the Finder in Macintosh, and click the File pad. Choose the Find option,
   and type FoxHelp.hlp to locate the file. Double-click the file and see if the
   Help file opens. If it doesn't, there's a problem with the .hlp file. Run the
   uninstall from the Microsoft FoxPro setup folder, and remove the Help files.
   Then reinstall the help files after performing steps 2 and 3. If Help does
   start, proceed to step 2.

2. Turn off FoxPro, and rebuild the Macintosh desktop by holding the OPTION and
   APPLE keys down while choosing Restart from the Special menu pad. Start
   FoxPro and try to invoke Help.

3. Turn off FoxPro, and boot the computer without extensions by holding down the
   SHIFT key while choosing Restart from the Special menu pad. Start FoxPro and
   try to invoke Help.

4. Quit FoxPro, turn off Apple Talk, and restart FoxPro.

5. Quit FoxPro, and move the FoxPro Help Engine file to the same folder as the
   FoxHelp.hlp file. The FoxPro Help Engine usually resides in the Microsoft
   folder. Start FoxPro, and use the SET HELP TO command to point to the
   location of the FoxHelp.hlp file.

6. Quit FoxPro, and restart the computer without extensions. Open the Setup
   folder in the Microsoft FoxPro folder. Double-click the Microsoft FoxPro
   Setup icon, and choose the Add/Remove button. Remove the Graphical Help
   option, and then reinstall it. This will require the FoxPro Macintosh
   installation disks.

If all of these steps fail to enable Help, create an alias for the Help file, and
invoke it from the icon, provided that double-clicking the FoxHelp.hlp in Finder
works.

Additional query words: vFoxMac FoxMac

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Keywords          :  
Technology        : kbHWMAC kbOSMAC kbVFPsearch kbAudDeveloper kbFoxproSearch kbFoxPro260aMac kbVFP300bMac
Version           : MACINTOSH:2.6a,3.0b

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