DOCUMENT:Q182616 10-AUG-2001 [frontpg] TITLE :FP: FrontPage Cannot Open a Macintosh Disk-based Web PRODUCT :Word Front Page PROD/VER:MACINTOSH:1.0; WINDOWS:97 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft FrontPage 97 for Windows with Bonus Pack - Microsoft FrontPage for the Macintosh, version 1.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you attempt to open a disk-based Web in FrontPage 97 that has been opened by FrontPage for the Power Macintosh, you will receive the following error message: The server "" timed out. The current request did not complete successfully. -or- When you attempt to open a disk-based Web in FrontPage 97 that was created in FrontPage for the Power Macintosh, you will receive this error message: An unexpected Web Extender error occurred on the server. Authors - please contact the webmaster for this server's site. Webmasters - please see the server's logs for more details. NOTE: This symptom does not appear with server-based Webs or with the FrontPage 98 client. CAUSE ===== These error messages are displayed if you have a cross-platform (PC- compatible and Macintosh) network, where a disk-based Web is shared on a Windows NT Server. These errors occur because FrontPage for the Power Macintosh writes ASCII text files that are not recognized by FrontPage 97. It writes characters to the files located in the /_vti_cnf folder. RESOLUTION ========== To resolve this, use one of the following methods. Method 1: Install a Web Server ------------------------------ Install a Web server, such as Microsoft Internet Information Server (IIS), on the Windows NT Server. For more information about IIS, see the following Microsoft Web site: http://www.microsoft.com/iis/default.asp Method 2: Upgrade the PC-compatible Computers to FrontPage 98 ------------------------------------------------------------- For more information about upgrading to FrontPage 98, please see the following article in the Microsoft Knowledge Base: Q186831 FP98: How to Install Microsoft FrontPage 98 Upgrade Version STATUS ====== Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. This problem was corrected in Microsoft FrontPage 98 for Windows. Additional query words: 97 mac explorer files ====================================================================== Keywords : Technology : kbHWMAC kbOSMAC kbFrontPageSearch kbZNotKeyword8 kbFrontPage97Search kbFrontPageMac kbZNotKeyword3 Version : MACINTOSH:1.0; WINDOWS:97 Hardware : ALPHA MAC x86 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.