Cannot Open E-mail After Restoring a Handheld PC Backup

ID: Q176215

The information in this article applies to:

• Microsoft Windows CE Services, versions 2.0, 2.1
• Microsoft Windows CE versions 2.0 for the Handheld PC

SYMPTOMS

After you restore a backup on a Handheld PC (H/PC), you may not be able to open e-mail messages in the Inbox.

CAUSE

This behavior can occur if the e-mail messages on the H/PC are not linked to messages on your e-mail server.

RESOLUTION

To resolve this behavior, synchronize your H/PC with your desktop computer. To do so, use the following steps:

1. Connect your H/PC to your desktop computer.

2. Tap Start, tap Programs, tap Communication, and then tap ActiveSync.

3. Tap Sync Now, and then tap Disconnect.

Additional query words: 2.00

Keywords          : kbtool wince handheld pocketoutlook 
Version           : WINDOWS:2.0
Platform          : WINDOWS

Last Reviewed: April 29, 1998