Changes in E-mail Messages Are Not Synchronized

ID: Q177298

The information in this article applies to:

• Microsoft Pocket Outlook, version 2.0
• Microsoft Windows CE Services, versions 2.0, 2.1
• Microsoft Windows CE version 2.0 for the Handheld PC
• Microsoft Windows CE version 2.0 for the Palm-size PC

SYMPTOMS

When you edit an e-mail message using Microsoft Pocket Outlook, and you then synchronize your Handheld PC (H/PC) or Palm-size PC (P/PC) with your desktop computer, the e-mail message is not updated on the desktop computer.

CAUSE

This issue occurs because Windows CE Services checks for and synchronizes changes made only to the following e-mail message attributes:

• Read
• Unread
• Delete

RESOLUTION

To work around this issue, follow these steps:

1. On the desktop computer, use Microsoft Outlook 97 to edit unsent mail.

2. Copy the edited e-mail message from the Inbox to another folder on the

   H/PC or P/PC. To do so, follow these steps:

      a. On the H/PC double-tap Inbox or on the P/PC -tap Start, and then
         tap Inbox.

      b. Tap the e-mail message in Pocket Outlook.

      c. Tap File, and then tap Copy To.

      d. Tap a folder other than the Inbox folder, and then tap OK.

Additional query words: hand held 1.00 2.00 2.10

Keywords          : kbtool wince handheld pocketoutlook 
Version           : WINDOWS:1.0,2.0
Platform          : WINDOWS

Last Reviewed: May 22, 1998