Err Msg: Cannot Start Communications with the Desktop Computer

ID: Q181218

The information in this article applies to:

Microsoft Windows CE Services, versions 2.0, 2.1
Microsoft Windows CE version 2.0 for the Handheld PC

SYMPTOMS

When you synchronize your Handheld PC (H/PC) with a desktop computer running Microsoft Windows NT 4.0, you may receive the following error message:

   Cannot start communications with the desktop computer. Remote
   networking could not start due to a critical error (Error 628).

CAUSE

This behavior can occur for any of the following reasons:

The H/PC is not connected properly to the desktop computer.
You did not type the correct user name, password, or domain name to log on to the desktop computer.
A domain controller is not available to validate your logon information.

RESOLUTION

To resolve this behavior, use the following steps:

1. Check the cable connections on your H/PC and your desktop computer. The

   cable must connect directly to the H/PC and the desktop computer.

2. Verify that you are using the correct user name, password, and domain

   name to log on to your desktop computer.

3. Verify that a domain controller is available on the network. To do so,

   contact your network administrator.

4. Verify that you have RAS dial-in permissions enabled. To do so,

   contact your network administrator.

For additional information about troubleshooting H/PC connections, please see the following articles in the Microsoft Knowledge Base:

   ARTICLE-ID: Q162116
   TITLE     : Troubleshooting H/PC-to-Desktop Computer Connectivity

   ARTICLE-ID: Q177865
   TITLE     : Cannot Start Communications with the Desktop Computer

Additional query words: 1.00 2.00

Keywords          : kberrmsg wince handheld 
Version           : WINDOWS:1.0,2.0
Platform          : WINDOWS
Issue type        : kbprb

Last Reviewed: October 31, 1998