Active Desktop and Internet Functionality Disabled

ID: Q172548

The information in this article applies to:

Microsoft Internet Explorer version 4.0 for Windows 95
Microsoft Internet Explorer version 4.0 for Windows NT 4.0

SYMPTOMS

Active Desktop and Internet functionality is disabled after installing Cleansweep 3.0 over Internet Explorer 4.0.

CAUSE

Cleansweep 3.0 replaces Internet Explorer 4.0 component files.

RESOLUTION

If Internet Explorer 4.0 and Cleansweep 3.0 are already installed, follow these steps:

1. Use the Add/Remove Programs tool in Control Panel to uninstall

   Cleansweep 3.0. For additional information about uninstalling this
   program, consult the program's documentation or manufacturer.

2. Use the Add/Remove Programs tool in Control Panel to uninstall Internet

   Explorer 4.0.

3. Restart the computer.

4. Reinstall Cleansweep 3.0.

5. Reinstall Internet Explorer 4.0.

If Internet Explorer 4.0 is already installed without Cleansweep 3.0, follow these steps.

1. Use the Add/Remove Programs tool in Control Panel to uninstall Internet

   Explorer 4.0.

2. Restart the computer.

3. Install Cleansweep 3.0.

4. Reinstall Internet Explorer 4.0.

If neither program is installed, make sure to install Cleansweep before installing Internet Explorer. You may want to contact Cleansweep's manufacturer to inquire about a possible update or patch.

MORE INFORMATION

The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: 4.00

Keywords          : kb3rdparty msiew95 msient 
Version           : WINDOWS:4.0
Platform          : WINDOWS

Last Reviewed: October 2, 1997