Active Desktop Items Stop Working When Offline

ID: Q172922

The information in this article applies to:

• Microsoft Internet Explorer versions 4.0, 5 for Windows 95
• Microsoft Internet Explorer versions 4.0, 5 for Windows NT 4.0
• Microsoft Internet Explorer version 5 for Windows 98
• Microsoft Windows 98

SYMPTOMS

Active Desktop items that host Java programs may stop working when Internet Explorer is offline.

CAUSE

This behavior can occur if the Java program has been removed from the Temporary Internet Files folder.

RESOLUTION

To resolve this issue, follow these steps:

1. Empty the Temporary Internet Files folder or increase the amount of

   hard disk space it uses by using the appropriate method:

    - Empty the Temporary Internet Files folder by following these
      steps:

      1. In Internet Explorer, click Internet Options on the View or 
         Tools menu.

      2. On the General tab, click Delete Files under Temporary Internet
         Files.

      3. Click OK when you are prompted to delete the files, and then
         click OK again.

    - Increase the amount of hard disk space the Temporary Internet Files
      folder uses by following these steps:

      1. In Internet Explorer, click Internet Options on the View or 
         Tools menu.

      2. On the General tab, click Settings under Temporary Internet
         Files.

      3. Move the "Amount of disk space to use" slider to the right.

      4. Click OK, and then click OK again.

3. Right-click an empty area on the desktop, point to Active Desktop, and

   then click Update Now to update the Active Desktop items.

MORE INFORMATION

Active Desktop items are retrieved from the cache when Internet Explorer is offline. If the cache reaches its maximum size, Java programs may be automatically removed from the cache to make room for current downloads. If an Active Desktop item hosts a Java program that has been removed from the cache and Internet Explorer is offline, the Active Desktop item stops working.

Additional query words: 4.00

Keywords          : kbenv kbtool msiew95 msient win98 kbfaq
Version           : WINDOWS:
Platform          : WINDOWS

Last Reviewed: March 21, 1999