Cannot Create Internet Account Manager Accounts for Mail or News

• Microsoft Internet Explorer version 4.01 for Windows 95
• Microsoft Outlook Express version 4.01 for Windows 95

IMPORTANT: This article contains information about editing the registry. Before you edit the registry, you should first make a backup copy of the registry files (System.dat and User.dat). Both are hidden files in the Windows folder.

SYMPTOMS

When you attempt to set up e-mail, news, or Lightweight Directory Access Protocol (LDAP) accounts using Microsoft Internet Explorer Administration Kit, or process an Internet communication settings (.ins) file, the accounts may not be created.

CAUSE

This behavior can occur if Microsoft Outlook is your default e-mail client.

RESOLUTION

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys And Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it.

To work around this issue, remove the entry for the default e-mail client by clearing the following value in the registry:

   HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail\(Default)

STATUS

Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.