Cannot Remove Microsoft Plus! After Installing Internet Explorer

ID: Q165623

The information in this article applies to:

Microsoft Internet Explorer versions 3.0, 3.01, 3.02, 4.0 for Windows 95
Microsoft Internet Explorer versions 3.0, 3.01, 3.02, 4.0 for Windows NT 4.0
Microsoft Plus! for Windows 95

SYMPTOMS

When you attempt to uninstall Microsoft Plus!, you may receive the following error message:

   Custom Action Error
   The system cannot find the file specified.

You then receive the following message:

   Microsoft Plus! for Windows 95 Setup
   Microsoft Plus! for Windows 95 Setup was not completed successfully.

As a result, no Microsoft Plus! components are uninstalled.

CAUSE

When you use the Remove All option, Microsoft Plus! attempts to uninstall the Internet Jumpstart Kit, but the Internet Jumpstart Kit has already been replaced by the Internet Connection Wizard (ICW).

RESOLUTION

To remove Microsoft Plus!, select the Add/Remove option instead of the Remove All option in Microsoft Plus! Setup and then remove all components except the Internet Jumpstart Kit.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Plus! for Windows 95 version 1.0. Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

The ICW is included and installed with versions of Internet Explorer after version 2.0.

Additional query words: 3.00 ie3 ie30 ie301 ie302 4.00

Keywords          : kberrmsg kbsetup winplus msiew95 msient 
Version           : 3.0 3.01 3.02 95
Platform          : WINDOWS

Last Reviewed: September 30, 1997