Cannot View Internet Explorer 4.0 Component Download Page

ID: Q178950

The information in this article applies to:

• Microsoft Internet Explorer versions 4.0, 4.01 for Windows NT 4.0

SYMPTOMS

When you try to view the Internet Explorer 4.0 Component Download page, you may receive one of the following error messages:

• Error occurred Please reinitialize browser.
• Please wait.. Internet 4.0 setup is initializing.

  Note that Internet Explorer may stop responding (hang) after this message is displayed.

CAUSE

This behavior can occur if you have a Digital Processing System (DPS) Perception Video Recorder card installed with the DPSPVR device running in Microsoft Windows NT 4.0.

RESOLUTION

To resolve this issue, perform the following steps:

1. Click Start, point to Settings, and then click Control Panel.

2. Double-click Devices.

3. Click the DPSSVR device, and then click Stop.

4. Click Close.

NOTE: You cannot use the Perception Video Recorder after you stop the DPSSVR device. To use the Perception Video Recorder, start the DPSSVR service using the Devices tool in Control Panel, or restart your computer.

MORE INFORMATION

The Perception Video Recorder is manufactured by Digital Processing System Inc., a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: 4.00

Keywords          : kb3rdparty kbenv msient 
Version           : WINNT:4.0,4.01
Platform          : winnt

Last Reviewed: January 8, 1998