Computer Hangs on Shutdown with Windows Desktop Update Component

ID: Q178941

The information in this article applies to:

• Microsoft Internet Explorer version 4.01 for Windows 95

SYMPTOMS

When you shut down your computer after you install Internet Explorer with the Windows Desktop Update component, your computer may stop responding (hang).

CAUSE

This behavior can occur if you have one or more network drives mapped on your computer with the Windows Desktop Update component installed.

RESOLUTION

This problem no longer occurs in Internet Explorer 4.01 Service Pack 1. To obtain Internet Explorer 4.01 Service Pack 1, please visit the following Microsoft Web site:

   www.microsoft.com/ie/ 

1. Double-click My Computer on the desktop.

2. Right-click one of the network drives, and then click Disconnect.

3. Repeat steps 1-2 for each network drive.

You can also work around this behavior by removing the Windows Desktop Update component. To do so, follow these steps:

1. Click Start, point to Settings, and then click Control Panel.

2. Double-click Add/Remove Programs, click Internet Explorer 4.0 in the

   list of installed programs, and then click Add/Remove.

   Internet Explorer 4.0 Web browser," and then click OK.

MORE INFORMATION

This behavior may also occur if you install Microsoft Outlook 98 from a shared network drive, and a version of Internet Explorer earlier than version 4.01 is installed on your computer. Outlook 98 automatically upgrades earlier versions of Internet Explorer with Internet Explorer 4.01.

For additional information about how to resolve issues with shutting down Windows 95, please see the following articles in the Microsoft Knowledge Base:

ARTICLE-ID: Q145926

TITLE     : How to Troubleshoot Windows 95 Shutdown Problems

TITLE     : Shutdown Hangs After "Please Wait While..." Screen

Keywords          : kbenv msient msiew31 ie4sp1 
Version           : WINDOWS:4.01
Platform          : WINDOWS
Issue type        : kbprb

Last Reviewed: March 18, 1999