Download or Active Setup of Internet Explorer 4.0 May Not Work

ID: Q166693

The information in this article applies to:

Microsoft Internet Explorer version 4.0 for Windows 95
Microsoft Internet Explorer version 4.0 for Windows NT 4.0

SYMPTOMS

While you are installing or downloading Internet Explorer 4.0, the download may stop responding (hang) and the Active Setup may stop working properly. You may eventually receive an error message even though the download appears to be hung.

CAUSE

There may have been an interruption in your Internet connection before the Active Setup Wizard could finish downloading Internet Explorer 4.0 to your computer.

RESOLUTION

To work around these problems, follow these steps:

1. Download the Minimal version of Internet Explorer 4.0, which is the

   smallest package available.

2. Once the download is finished, run the Active Setup Wizard again to

   download additional suite components. When you do so, the Wizard tells
   you which components you have not yet installed.

MORE INFORMATION

Traffic on the Internet, the number of users also attempting to install Internet Explorer 4.0, or the connection provided by your Internet service provider can affect the rate at which you are able to download.

Additional query words: 4.00 install hang lock

Keywords          : kbsetup msiew95 msient 
Version           : 4.0
Platform          : WINDOWS

Last Reviewed: March 18, 1999