Err Msg: Message Could Not Be Opened from Outbox Folder

• Microsoft Outlook Express version 4.0 for Windows 95
• Microsoft Outlook Express version 4.0 for Windows NT 4.0

SYMPTOMS

When you use Outlook Express to send or receive mail, one or more of the following symptoms may occur:

• When you attempt to send mail messages, you may receive an error message similar to:

        Message could not be opened from Outbox folder.
  

• When you are connected to your Internet service provider (ISP) and you attempt to download mail messages, you may be prompted for your password again.

CAUSE

This behavior can occur if you have two identical accounts with different names.

RESOLUTION

To resolve this behavior, remove the duplicate mail accounts. To do so, follow these steps:

1. In Outlook Express, click Accounts on the Tools menu.

2. Click the Mail tab.

3. Click a duplicate mail account, and then click Remove. Repeat this step until only one instance of the mail account remains.

4. Click Close.

MORE INFORMATION

More than one of the duplicate accounts may be displayed as the default mail account on the Mail tab in the Internet Accounts dialog box.