Err Msg: Setup Could Not Retrieve the Information Needed...

• Microsoft Internet Explorer versions 4.0, 4.01, 4.01 Service Pack 1, 5 for Windows 95
• Microsoft Internet Explorer versions 4.0, 4.01, 4.01 Service Pack 1, 5 for Windows NT 4.0
• Microsoft Internet Explorer version 5 for Windows 98

SYMPTOMS

When you attempt to install Internet Explorer from the Internet or from a CD-ROM (Commemorative, 1-800, or Plus), you may receive one of the following error messages when you select a download location from which to install Internet Explorer:

Setup could not retrieve the information needed for the installation.

The network is probably busy. Please run Setup again later.





Setup was unable to download information about available installation sites. Setup may have been unable to migrate your current proxy settings. Click the advanced button if you know your proxy settings. The network may be busy, you can retry now or if you continue having this problem, please try setup at a later time.

CAUSE

This error message can occur for any of the following reasons:

• Your computer has no disk drives marked as "fixed."



• The server to which you are trying to connect may be too busy.



• There may be a problem with security features on your computer.



• You are attempting to install the Intel-based version of Internet Explorer for Windows 95 or Windows NT 4.0 on a DEC Alpha computer with FX/32 enabled.

RESOLUTION

To resolve this issue, use one of the following methods:

• Verify that the disk drive to which you are installing Internet Explorer is not marked as removable. To do so, follow these steps:
  
  
  1. Click Start, point to Settings, and then click Control Panel.
  
  
  
  2. Double-click System.
  
  
  
  3. On the Device Manager tab, click the disk drive to which you are installing Internet Explorer, and then click Properties.
  
  
  
  4. On the Settings tab, verify that the Removable check box is not selected.
  
  
  
  5. Click OK, and then click OK again.
  
  
  
  NOTE: Some laptop computers contain only a single removable hard disk. If you follow these steps, Windows 95 may start only in Safe mode. To resolve this behavior, follow the steps again, but in step 4, click the Removable check box to select it.



• Disconnect from the server, and try to run the Active Setup Wizard again at an "off-peak" time, such as late at night or early in the morning when the server is not as busy.



• If you suspect a possible problem with the security features on your computer, follow these steps:
  
  
  1. Click Start, point to Find, and then click Files or folders.
  
  
  
  2. In the Named box, type wintrust.dll, and then click Find Now.
  
  
  
  3. In the list of found files, right-click the Wintrust.dll file in the Windows\System folder, and then click Rename.
  
  
  
  4. Rename the Wintrust.dll file to Wintrust.old.
  
  
  
  5. Close the Find All Files dialog box.
  
  
  
  6. Restart your computer.
  
  
  
  7. Run Internet Explorer Active Setup again.
  
  
  
  8. If renaming the Wintrust.dll file does not resolve the issue, repeat steps 1-7 with the Wininet.dll and Urlmon.dll files.
  
  
  



• Install the DEC Alpha version of Internet Explorer for Windows NT 4.0. The DEC Alpha version of Internet Explorer can be obtained from the following Microsoft Web site:
  http://www.microsoft.com/ie/download/

MORE INFORMATION

Internet Explorer Setup includes a feature called Smart Recovery. If your Internet connection fails in the middle of the download process, the Active Setup Wizard recognizes where the installation halted and recovers the installation where it left off. To continue downloading, all you need to do is connect to the Internet again and run the Active Setup Wizard (either from your local drive or from the Internet Explorer download site).

Additional query words: 4.00 network is busy fx32

Keywords          : kberrmsg kbsetup msiew95 msient 
Version           : WINDOWS:4.0,4.01,4.01 Service Pack 1,5
Platform          : WINDOWS 
Issue type        : kbprb 

Last Reviewed: March 21, 1999