Err Msg: TCP/IP Virtual Circuit Was Reset by the Remote Side

ID: Q176997

The information in this article applies to:

• Microsoft Internet Explorer versions 4.0, 4.01, 5 for Windows 95

SYMPTOMS

When you attempt to connect to your Internet service provider (ISP), you may receive one of the following error messages:

• TCP/IP virtual circuit was reset by the remote side
• TCP/IP Lost connection, Network subsystem was reset by the host
• Modem was reset by host

CAUSE

This behavior can occur with some ISPs when Internet Explorer attempts to automatically connect with the "Connect to the Internet using a modem" option.

RESOLUTION

To work around this behavior, manually connect to your ISP and then start Internet Explorer. To configure Internet Explorer to use this method, follow these steps:

Internet Explorer 4.x

1. In Internet Explorer, click Internet Options on the View menu.

2. Click the Connection tab, and then click "Connect to the Internet using

   a local area network."

Internet Explorer 5

1. In Internet Explorer, click Internet Options on the Tools menu.

2. Click the Connections tab, and then click the "Dial the default

   connection when needed" check box to clear it.

To manually connect to your ISP and then start Internet Explorer, follow these steps:

1. Click Start, point to Programs, point to Accessories, and then click

   Dial-Up Networking.

3. When you are connected to your ISP, click Start, point to Programs,

   point to Internet Explorer, and then click Internet Explorer.

Keywords          : kbenv kberrmsg msiew95 
Platform          : WINDOWS

Last Reviewed: March 19, 1999