Error Message: HPW3ST1.EXE Caused a General Protection Fault...

ID: Q180178

The information in this article applies to:

Microsoft Internet Explorer versions 4.0, 4.01 for Windows 95

SYMPTOMS

When you attempt to install the Hewlett-Packard (HP) DeskJet 1000C printer driver from the HP Starter CD-ROM, you may receive the following error message:

   HPW3ST1.EXE caused a General Protection Fault (GPF) in module
   HPW3ST1.EXE

When you attempt to install the HP DeskJet 1000C printer driver from the HP printer driver disks, you may receive the following error message:

   The Setup Wizard is unable to create the Program Groups or Icons.

CAUSE

This behavior can occur if you attempt to install the HP DeskJet 1000C printer driver on a Windows 95-based computer with Internet Explorer and the Windows Desktop Update component installed.

RESOLUTION

To work around this behavior, uninstall the Windows Desktop Update component, uninstall the HP DeskJet 1000C printer driver, and then reinstall the printer driver. To do so, use the following steps:

1. Uninstall the Windows Desktop Update component. For information about

   how to uninstall the Windows Desktop Update component, see the
   following article in the Microsoft Knowledge Base:

      ARTICLE-ID: Q165695
      TITLE     : How to Add or Remove Windows Desktop Update

2. Uninstall the HP DeskJet 1000C printer driver. For information about

   how to uninstall the HP DeskJet 1000C printer driver, consult the
   documentation included with your printer, or contact Hewlett-Packard
   technical support.

3. Reinstall the HP DeskJet 1000C printer driver. For information about

   how to reinstall the HP DeskJet 1000C printer driver, consult the
   documentation included with your printer, or contact Hewlett-Packard
   technical support.

NOTE: You can reinstall the Windows Desktop Update component after you install the HP DeskJet 1000C printer driver.

STATUS

The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: 4.00

Keywords          : kb3rdparty kbenv msiew95 
Version           : WINDOWS:4.0,4.01
Platform          : WINDOWS
Issue type        : kbprb

Last Reviewed: February 5, 1998