Error Message: The Message Cannot Be Sent...

• Microsoft Outlook Express version 4.0 for Windows 95
• Microsoft Outlook Express version 4.0 for Windows NT 4.0

SYMPTOMS

When you attempt to send an e-mail message in Outlook Express, you may receive the following error message:

   The message cannot be sent. An error has occurred.

   Cannot save this message.

CAUSE

These error messages can occur if your e-mail address is missing from the E-Mail Address box in the properties of the account you are using to send the e-mail message.

RESOLUTION

To resolve this issue, follow these steps in Outlook Express:

1. On the Tools menu, click Accounts.

2. Click the Mail tab, click the account you want to use to send the e-mail message, and then click Properties.

3. On the General tab, type your e-mail address in the E-Mail Address box.

4. Click OK, and then click Close.

STATUS

Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.