Error Message: The Virtual Circuit Was Reset By the Other Side

ID: Q180961

The information in this article applies to:

Microsoft Internet Explorer versions 4.0, 4.01 for Windows 95

SYMPTOMS

When you attempt to start Internet Explorer, you may receive the following error message:

   The virtual circuit was reset by the other side

If you are currently connected to your Internet service provider (ISP), the connection is terminated.

CAUSE

This error message can occur if America Online is your ISP, and Internet Explorer is configured to use a Dial-Up Networking connection to America Online.

RESOLUTION

To resolve this behavior, follow these steps:

1. Quit Internet Explorer.

2. Click Start, point to Settings, and then click Control Panel.

3. Double-click Internet, and then click the Connection tab.

4. Click "Connect to the Internet using a local area network."

5. Click the "Access the Internet using a proxy server" check box to

   select it, and then click OK.

6. Connect and log on to America Online using the America Online software.

7. Start Internet Explorer.

MORE INFORMATION

When you install the America Online software, Setup may add a connection in Dial-Up Networking. This connection cannot be used to connect and log on to America Online. You must connect and log on using the America Online software.

Additional query words: 4.00 4.01 aol

Keywords          : kb3rdparty kberrmsg dun msiew95 
Version           : WINDOWS:4.0,4.01
Platform          : WINDOWS
Issue type        : kbprb

Last Reviewed: February 13, 1998