Errors Installing Internet Explorer

ID: Q174867

The information in this article applies to:

Microsoft Internet Explorer versions 3.02, 4.0 for Windows 95
Microsoft Internet Explorer versions 3.02, 4.0 for Windows NT 4.0

SYMPTOMS

When you attempt to install Internet Explorer, you may receive one or more of the following error messages:

Internet Explorer 3.02

Installation Status: install.exe - Entry Point Not Found The procedure entry point UrlCanonicalizeA could not be located in the dynamic link library SHLWAPI.DLL
OleMainThreadWndName: regsvr32.exe - Entry Point Not Found The procedure entry point UrlCanonicalizeA could not be located in the dynamic link library SHLWAPI.DLL
OleMainThreadWndName: regsvr32.exe - Entry Point Not Found The procedure entry point UrlGetLocationW could not be located in the dynamic link library SHLWAPI.DLL

When you start Internet Explorer 3.02, the desktop icons may appear in the browser window. The only option on the File menu is Close.

Internet Explorer 4.0

ie4wzd.exe - Entry Point Not Found The Procedure entry point UrlGetLocationW could not be located in the dynamic link library SHLWAPI.DLL
Setup was unable to download all the required components for this installation. The internet is likely busy. Please try setup again later and select Smart Recovery to continue downloading.

CAUSE

These error messages can occur when a custom program created with the Microsoft Office Developer's Edition (ODE) is installed on the computer. The ODE program installs versions of the Urlmon.dll file and the Wininet.dll file that are incompatible with Internet Explorer 3.02, and prevents the installation of Internet Explorer 4.0.

RESOLUTION

To resolve this problem, rename the Urlmon.dll file and the Wininet.dll file, and then reinstall Internet Explorer. The Urlmon.dll file and the Wininet.dll file are located in the Windows\System folder in Windows 95, and the Winnt\System32 folder in Windows NT by default.

For information about how to rename a file, click Start, click Help, click the Index tab, type "renaming" (without quotation marks), and then double-click the "Renaming files" topic.

STATUS

Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

The version of the Urlmon.dll file and the Wininet.dll file installed by the ODE program is 4.71.1008.3. Internet Explorer 4.0 installs version 4.71.1712.4 of the Urlmon.dll file and version 4.71.1712.5 of the Wininet.dll file. To determine the version of the Urlmon.dll file, right-click the file, click Properties on the menu that appears, and then click the Version tab.

For more information about the Microsoft Office Developer's Edition and installing Internet Explorer, see the following articles in the Microsoft Knowledge Base:

   ARTICLE-ID : Q161261
   TITLE      : Internet Explorer Window May Be Transparent

   ARTICLE-ID : Q174508
   TITLE      : ODE: Run-Time Application Built on IE 4.0 Computer Breaks
                IE 3.x

   ARTICLE-ID : Q163535
   TITLE      : ODE97: List of Redistributable Files for the ODE

   ARTICLE-ID : Q154977
   TITLE      : Article List: Microsoft Office 97 Developer Edition

Additional query words: 4.00 regsrv32.exe

Keywords          : kberrmsg msiew95 msient 
Platform          : WINDOWS

Last Reviewed: June 1, 1999