Hang After First Reboot During Internet Explorer Install

ID: Q171697

The information in this article applies to:

Microsoft Internet Explorer versions 3.0, 3.01, 3.02 for Windows 95

SYMPTOMS

When you are installing Internet Explorer, your computer may stop responding (hang) after the first reboot.

CAUSE

This problem occurs if CD-QuickShare is installed on the computer. When the Internet Explorer installation program tries to finalize settings after the first reboot, the CD-QuickShare drivers that load from the Config.sys and Autoexec.bat files cause the computer to hang.

RESOLUTION

To finish installing Internet Explorer, follow these steps:

1. Restart the computer. When you see the "Starting Windows 95" message,

   press the F8 key, and then choose Step-By-Step Confirmation from the 
   Startup menu.

2. Press Y at each prompt except for the "Process your startup device

   drivers (Config.sys)" and "Process your startup command file 
   (Autoexec.bat)" prompts.

3. Allow the Internet Explorer installation process to proceed normally.

After Internet Explorer is installed, it should function properly.

MORE INFORMATION

For additional information about this issue, contact Stac Electronics, the manufacturer of CD-QuickShare.

CD-QuickShare is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: 3.00 3.01 3.02

Keywords          : kb3rdparty kbenv kbsetup msiew95
Version           : WINDOWS:3.0,3.01,3.02
Platform          : WINDOWS

Last Reviewed: March 17, 1999