How to Troubleshoot Scripting Errors in Internet Explorer

ID: Q181698

The information in this article applies to:

SUMMARY

This article describes how to troubleshoot scripting errors in Internet Explorer versions 4.0, 4.01, and 5.

MORE INFORMATION

When you finish the steps in each of the following sections, test to determine if the scripting error still occurs. If the issue is resolved, do not continue to the remaining sections. If the issue is not resolved, continue to the next section.

To troubleshoot scripting errors in Internet Explorer versions 4.0, 4.01, and 5 for Windows 95 and Windows 98, use the following steps:

Download the Latest Scripting Engine

Download the latest scripting engine from the following Microsoft Web site: 

   http://www.microsoft.com/msdownload/vbscript/scripting.asp
IMPORTANT: Windows 95 users must be running Windows 95 OEM Service Release 2 (OSR2) or later or be running Internet Explorer 4.0 or later for these files to work properly. Windows 95 users without Internet Explorer 4.0 or OSR2 should install the DCOM update before using these files. To install the DCOM components, visit the DCOM download page at: 

   http://www.microsoft.com/com/dcom.asp
Users running Internet Explorer 3.02 on international versions of Windows 95 (with or without OSR2) should install DCOM before using these files.

Disable Smooth Scrolling

To disable the Smooth Scrolling feature in Internet Explorer versions 4.0 and 4.01, use the following steps:

1. Start Internet Explorer, and then click Internet Options on the View 

   menu.
2. Click the Advanced tab, and then click the Use Smooth Scrolling check 
   box to clear it.
3. Click OK, and then quit Internet Explorer.

To disable the Smooth Scrolling feature in Internet Explorer 5.0, use the following steps:

1. On the Tools menu, click Internet Options.

2. Click the Advanced tab, and then click the Use Smooth Scrolling check 

   box to clear it.
3. Click OK, and then quit Internet Explorer.

Disable Show Window Contents While Dragging

If you do not have Microsoft Plus! for Windows 95 installed on your computer, skip to the next section. To disable this feature, use the following steps:

1. Right-click the desktop, and then click Properties.

2. Click the Plus tab, click the Show Window Contents While Dragging check 

   box to clear it, and then click OK.

Reduce Number of Colors Windows Is Using

To reduce the number of colors Windows is using, use the following steps:

1. Right-click the desktop, click Properties, and then click the Settings 

   tab.
2. In the Colors box, click a number of colors that is less than the 
   current setting, click OK, and then click Yes.

Reduce Screen Area

To reduce the screen area, use the following steps:

1. Right-click the desktop, click Properties, and then click the Settings 

   tab.
2. In the Screen Area box, move the Screen Area slider to a screen area 
   that is lower than your current screen area setting, click OK, and then
   click Yes.
Disable Hardware Acceleration

To disable hardware acceleration, use the following steps:

1. Right-click My Computer, and then click Properties.

2. Click the Performance tab, and then click Graphics.

3. Move the Hardware Acceleration slider to None, click OK, click Close, 

   and then click Yes.

Disable the Active Desktop

To disable the Active Desktop, use the following steps:

1. Right-click the desktop, click Properties, and then click the Web tab.

2. Click the "View my Active Desktop as a web page" check box to clear it, 

   and then click OK.
NOTE: If any of the preceding sections resolved the issue, you may need to update the driver for your display adapter. For information about obtaining an updated driver for your display adapter, contact the manufacturer of your display adapter, or the manufacturer of your computer. If the steps in the preceding sections did not resolve the issue, continue to the next section.

Install Current Version of Microsoft DirectX

For information about how to install the current version of Microsoft DirectX, see the following Microsoft Web site: 

   http://www.microsoft.com/directx

Delete Internet Related Folders

To delete Internet related folders, use the following steps.

NOTE: Deleting the Favori~1 folder as outlined below will delete all your stored favorite links. The folder is re-created when you restart your computer, but the contents of the folder are not re-created. You may want to copy your favorite links to another folder before using these steps.

1. Restart your computer. When you see the "Starting Windows 95" message, 

   press F8, and then choose Command Prompt Only.
2. At the command prompt, type the following commands, pressing ENTER 
   after each command, and pressing Y if you are prompted to confirm
   deleting a folder:

   NOTE: These folders are re-created when you restart your computer, but
   not the contents. All of your saved favorite links in the Favorites
   folder are deleted when you follow these steps.

      cd windows
      smartdrv
      deltree tempor~1
      deltree cookies
      deltree history
      deltree favori~1
3. Restart your computer.

4. Click Start, point to Find, and then click Files Or Folders.

5. In the Named box, type "downloaded program files" (without quotation 

   marks), and then click Find Now.
6. Double-click the Downloaded Program Files folder, right-click a file in 
   this folder, and then click Remove. Continue to remove files from this
   folder in this manner until all files are removed, and then restart
   your computer.

   NOTE: If you do not intend to reinstall the Microsoft Java Virtual 
   Machine, do not delete the "Win32 Classes" file in the Downloaded 
   Program Files folder.
Additional query words: 4.00 script java vb 
Keywords          : kbenv kbtshoot msiew95 msiew98 
Version           : WINDOWS:
Platform          : WINDOWS
Issue type        : kbhowto

Last Reviewed: April 15, 1999