ID: q153967
The information in this article applies to:
IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.
When you try to use Internet Explorer to connect to a World Wide Web site after a connection to the Internet has been established, you may receive one of the following error messages:
These errors can occur for any of the following reasons:
To work around this problem, use the PING command to determine if the problem is being caused by incorrect default gateway settings or incorrect DNS server settings. To do this, click Start, point to Programs, click Command Prompt, and type the following commands at the command prompt (press ENTER after each command)
cd \<windows>
ping <site>
If a "Bad IP Address" error message is displayed, the error is likely being caused by incorrect DNS server settings. To work around this problem, see the "DNS Server Settings" section in this article.
If a "Reply from <xxx.xxx.xxx.xxx>: Destination net unreachable" error message is displayed (where <xxx.xxx.xxx.xxx> is the IP address of the site you are attempting to connect to), the error is likely being caused by incorrect default gateway settings. To work around this problem, see the "Default Gateway Settings" section in this article.
If the steps in the "DNS Server Settings" or "Default Gateway Settings" section in this article do not resolve the problem, see the "Additional Troubleshooting Steps" section in this article.
If you are accessing the Internet using Dial-Up Networking, use the following steps:
1. Double-click My Computer, and then double-click Dial-Up Networking.
2. Use the right mouse button to click the connection used to connect to
your ISP, and then click Properties on the menu that appears.
settings provided by your ISP.
1. In Control Panel, double-click Network.
2. Click the TCP/IP protocol, and then click Properties.
3. Click the DNS Configuration tab, and then enter the DNS server settings
provided by your ISP.
If you are accessing the Internet by using Dial-Up Networking, use the following steps:
1. Click Start, point to Programs, point to Accessories, and then click
Dial-Up Networking.
your ISP, and then click Properties on the menu that appears.
default gateway on remote network" check box to select it.
1. In Control Panel, double-click Network.
2. Click the TCP/IP protocol, and then click Properties.
3. Click the Gateway tab, enter the IP address of the gateway provided by
your ISP in the New Gateway box, and then click Add.
To troubleshoot the problem further, follow these steps. After performing each step, check to see if the problem has been resolved.
1. Attempt to connect to another Web site to verify that the problem does
not occur with another site. If the problem does not occur with another
site, contact the administrator of the site to which you originally
tried to connect to verify that the site is currently available.
settings for the connection used to connect to your ISP. To do so,
follow these steps:
NOTE: Make sure to make a note of any settings that you remove while
performing the following steps. If your computer is connected to a
network and you are using the TCP/IP protocol to access the network
(in addition to the Internet), you may need to replace the settings
after the problem has been resolved.
a. In Control Panel, double-click Network.
b. Click the TCP/IP protocol, and then click Properties.
c. If the Specify An Address option is selected on the IP Address tab
and an IP address has been entered in the IP Address box, remove
the IP address from the IP Address box.
d. Click the Gateway tab, and then remove all gateways from the
Installed Gateways list.
e. Click the DNS Configuration tab. If the Enable DNS option is
selected, click Disable DNS.
If these steps resolve the problem, the global TCP/IP settings that you
removed conflict with the TCP/IP settings for the connection used to
connect to your ISP. If your computer is not connected to a network, or
you are not using the TCP/IP protocol to access the network, you do not
need to perform any additional steps to troubleshoot this problem. The
TCP/IP settings that you removed do not need to be replaced.
However, if your computer is connected to a network and you are using
the TCP/IP protocol to access the network, you may be unable to access
the network until you replace the TCP/IP settings that you removed. To
prevent this problem from reoccurring when you replace the settings,
contact your system or network administrator to verify that the
settings are accurate.
Internet using both Dial-Up Networking and a proxy server. To do so,
follow these steps:
a. Use the right mouse button to click the Internet icon on the
desktop, and then click Properties on the menu that appears.
b. If you are using a version of Internet Explorer earlier than
3.0, verify that the Use AutoDial check box on the AutoDial tab and
the Use Proxy Server check box on the Advanced tab are not both
selected.
If you are using Internet Explorer 3.0, verify that the Connect To The
Internet As Needed and Connect Through A Proxy Server check boxes on
the Connection tab are not both selected.
NOTE: If you connect to the Internet using a Dial-Up Networking
connection, you cannot access Web sites if the Use Proxy Server or
Connect Through A Proxy Server check box is selected. If you connect to
the Internet using a proxy server, you may be able to access Web sites
if the Use AutoDial or Connect To The Internet As Needed check box is
selected, but configuring Internet Explorer in this manner is not
recommended.
If you access the Internet using a proxy server and the steps described
in this article do not resolve the problem, the problem may be caused
by incorrect proxy server settings. For information about trouble-
shooting proxy server settings, please see the following article in
the Microsoft Knowledge Base:
ARTICLE-ID: Q139546
TITLE : Troubleshooting Internet Explorer and Proxy Servers
95 disks or CD. The Wsock32.dll file is located in the Win95_11.cab
cabinet file on the CD-ROM or in the Win95_12.cab cabinet file on disk
12.
For information about using the Extract tool, type "extract" (without
quotation marks) at a command prompt, or see the following article in
the Microsoft Knowledge Base:
ARTICLE-ID: Q129605
TITLE : How to Extract Original Compressed Windows Files
version of Internet Explorer earlier than version 3.0, click Options on
the View menu in Internet Explorer, click the Advanced tab, and then
click Empty in the Cache area. To empty the cache if you are using
Internet Explorer 3.0, click Options on the View menu in Internet
Explorer, click the Advanced tab, click Settings in the Temporary
Internet Files area, and then click Empty Folder.
properly. To do this, click Start, point to Programs, click Command
Prompt, and type the following commands at the command prompt (press
ENTER after each command)
ping 127.0.0.1
ping <address>
where <address> is the IP address of your computer. If the TCP/IP
protocol is functioning properly, four lines that appear similar to
the following lines are displayed
Reply from <address>: bytes=32 time=1ms TTL=32
where <address> is the IP address that you used with the PING
command. If a "Request timed out" or other similar error message is
displayed, the TCP/IP protocol may not be functioning properly and
may need to be reinstalled.
NOTE: If you do not know the IP address of your computer, click the
Start button, click Run, type "winipcfg" (without quotation marks)
in the Open box, and then click OK. When the IP Configuration dialog
box appears, click PPP Adapter in the list of adapters. Your
computer's IP address appears in the IP Address box.
WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.
For information about how to edit the registry, view the "Changing Keys And Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it.
1. Use Registry Editor to export the following registry key to the
desktop:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Winsock
3. In the Autodial key, create a String value named AutodialDllName32. Set
the data value to "wininet.dll" (without quotation marks).
Set the data value to "InternetAutodialCallback" (without quotation
marks).
The error message stated above can also occur if you have the PPP/SLIP Adapter from FTP Software installed in Network properties. Removing this adapter and TCP/IP stack resolves the problem. If you later decide you want to use the PPP/SLIP Adapter from FTP Software, you can add it again in Network properties.
Additional query words: 2.00 3.00 win95 ie3 ie30 ie2 ie20
Keywords : dun msiew95 kbfaq
Platform : WINDOWS
Issue type : kbprbLast Reviewed: May 11, 1999