Invalid Page Fault When Installing Additional Components

ID: Q171745

The information in this article applies to:

• Microsoft Internet Explorer version 4.0 for Windows 95

SYMPTOMS

When you try to install additional components from the Internet Explorer 4.0 Components Download page, an invalid page fault may occur in Kernel32.dll. After the error message is displayed, your computer may not restart properly or at all.

CAUSE

This problem can occur if you do not have enough free hard disk space to install the selected components.

RESOLUTION

Increase the amount of free space on your hard disk by using one or more of the following methods:

• Remove any unnecessary files from the hard disk. To do so, locate and click the files you want to delete in Windows Explorer, and then click Delete on the File menu.
• Empty the Recycle Bin. To do so, right-click Recycle Bin on the desktop, click Empty Recycle Bin, and then click Yes when you are prompted to delete the files.

  NOTE: If you want to delete individual files in the Recycle Bin, double-click Recycle Bin on the desktop, click the file you want to delete, and then click Delete on the File menu.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Internet Explorer version 4.0 for Windows 95. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

The Components Download page does not state the amount of hard disk space needed to install the selected components. Instead, the Web page states the total size of the components.

Additional query words: 4.00

Keywords          : kbtool msiew95 
Version           : WINDOWS:4.0
Platform          : WINDOWS

Last Reviewed: October 2, 1997