Mouse Pointer Automatically Moves to Upper-Left Corner of Screen

ID: Q175400

The information in this article applies to:

Microsoft Internet Explorer versions 4.0, 4.01 for Windows 95
Microsoft IntelliType software version 1.1
Microsoft Windows 98

SYMPTOMS

When you try to click a command after clicking Start, the mouse pointer may move to the upper-left corner of the screen.

CAUSE

This behavior can occur if you are using IntelliType with the SnapTo option enabled.

RESOLUTION

To resolve this problem, disable the SnapTo option, and then download and install the 11p32upd.exe file. To do so, follow these steps:

1. Press CTRL+ESC to open the Start menu.

2. Use the UP ARROW key to select Settings, and then press the RIGHT ARROW

   key to select Control Panel. Press ENTER.

3. Use the ARROW keys to select the Keyboard icon, and then press ENTER.

4. Press SHIFT+TAB, press RIGHT ARROW, and then press RIGHT ARROW to

   select the Pointer Activity tab.

5. Press TAB three times, and then press SPACE BAR to clear the "Snap

   pointer to default button in dialog boxes check box.

6. Press TAB twice, and then press ENTER.

7. Close Control Panel.

8. Download and install the 11p32upd.exe file from the Microsoft Software

   Library. To do so, follow these steps:

   a. Download the 11p32upd.exe file from the Microsoft Software Library
      to an empty folder on your hard disk.

   b. Double-click the 11p32upd.exe file you downloaded in step A.

   c. Follow the instructions on the screen.

NOTE: After you install the 11p32upd.exe file, you can turn the SnapTo option back on if you want.

The following file is available for download from the Microsoft Software Library:

 ~ 11p32upd.exe (size: 169648 bytes)

For more information about downloading files from the Microsoft Software Library, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q119591
   TITLE     : How to Obtain Microsoft Support Files from Online Services

STATUS

Microsoft has confirmed this to be a problem in Microsoft IntelliType version 1.1.

MORE INFORMATION

For additional information, please see the following articles in the Microsoft Knowledge Base:

   ARTICLE-ID : Q158324
   TITLE      : Microsoft IntelliPoint 2.0 Readme.txt File

   ARTICLE-ID : Q99076
   TITLE      : Mouse Snap-To Feature Snaps to Wrong Location

Additional query words: 4.00 1.10 cursor jumps intellimouse menu intellipoint

Keywords          : kbfile kbtool kbui win95 msiew95 kbfaq
Version           : WINDOWS:1.1,4.0,95
Platform          : WINDOWS

Last Reviewed: December 5, 1998