System32 Folder Opens When Windows NT Starts

ID: Q177510

The information in this article applies to:

Microsoft Internet Explorer versions 4.0, 4.01 for Windows NT 4.0

SYMPTOMS

After you install Internet Explorer, restart your computer, and then log on to Windows NT 4.0, the System32 folder may be opened on your desktop instead of the "Welcome - Microsoft Internet Explorer" screen. In addition, the System32 folder may be opened when you attempt to open a channel. In both cases, the following message is displayed in Event Viewer:

   Event ID 10010
   The server {0002df01-0000-0000-c000-00000000046} did not
   register with DCOM within the required timeout.

RESOLUTION

This problem no longer occurs in Internet Explorer 4.01 Service Pack 1. To obtain Internet Explorer 4.01 Service Pack 1, please visit the following Microsoft Web site:

   www.microsoft.com/ie/

To work around this problem, use either of the following methods:

Uninstall the Windows Desktop Update component. For information about how to do so, please see the following article in the Microsoft Knowledge Base:
```
      ARTICLE-ID : Q165695
      TITLE      : How to Add or Remove Windows Desktop Update
```
When the Begin Logon dialog box appears, wait 30 seconds to 1 minute before you log on to Windows NT 4.0.

MORE INFORMATION

For additional information, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID : Q170086
   TITLE      : System32 Folder Opens When Logging in to Windows NT

Additional query words: 4.00

Keywords          : kbenv msient ie4sp1 
Version           : WINNT:4.0,4.01
Platform          : winnt
Issue type        : kbprb

Last Reviewed: March 18, 1999