Your Computer Hangs After You Install Internet Explorer

ID: Q181956

The information in this article applies to:

• Microsoft Internet Explorer version 4.0 for Macintosh

SYMPTOMS

After you install Internet Explorer, your computer may stop responding (hang).

CAUSE

This behavior can occur if you are running Macintosh Operating System version 8.1.

RESOLUTION

To resolve this behavior, obtain the Open Transport 1.3.1 update from Apple Technical Support or from the Apple Web site.

For information about how to contact Apple, query in the Microsoft Knowledge Base for one of the following articles:

   ARTICLE-ID: Q65416
   TITLE     : Hardware and Software Third-Party Vendor Contact List, A-K

   ARTICLE-ID: Q60781
   TITLE     : Hardware and Software Third-Party Vendor Contact List, L-P

   ARTICLE-ID: Q60782
   TITLE     : Hardware and Software Third-Party Vendor Contact List, Q-Z

MORE INFORMATION

The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: 4.00 freeze frozen locked locks hung

Keywords          : kb3rdparty kbenv msiemac 
Version           : MACINTOSH:4.0
Platform          : MACINTOSH
Issue type        : kbprb

Last Reviewed: July 9, 1998