Err Msg: Call to Undefined Dynalink

ID: Q171786

The information in this article applies to:

Microsoft Internet Explorer Administration Kit version 3.2a

SYMPTOMS

After you install Internet Explorer for Windows 3.x, Window for Workgroups 3.x, or Windows NT 3.51, you see the following error message when you start a Microsoft Office application:

   Call to Undefined Dynalink.

CAUSE

This message will occur if the Microsoft Office toolbar or any other applications are open that use the OLE shared DLLs are loaded while you are installing Internet Explorer. Internet Explorer is trying to overwrite shared OLE DLLs and when it is unable to overwrite the DLLs it corrupts them. The files affected by this problem are:

   compobj.dll
   ole2.dll
   ole2.reg
   ole2conv.dll
   ole2disp.dll
   ole2nls.dll
   ole2prox.dll
   stdole.tlb
   storage.dll
   typelib.dll

RESOLUTION

To resolve this problem, replace the affected OLE files. To do this, use one of the methods in this section.

NOTE: The following methods do not correct every problem that causes the error messages to appear; however, they do correct common causes of the error messages.

Method 1: Reinstall the Program

The easiest way to replace the files listed in this article is to rename them, and then reinstall the program. To do this, use the following steps:

1. Quit all open programs and close any toolbars.

2. Rename the files that are listed above in the Cause section of this

   article.

3. Run the Setup program in maintenance mode for the program that you want

   to reinstall and click Reinstall when the dialog box appears. Note that
   this step requires that you have your installation disks or compact
   disc.

Method 2: Close All Applications

Before running Internet Explorer Setup, close all applications. To see what application are in memory use CTRL+ESC to bring up the task list or ALT+TAB to toggle between the open applications.

Method 3: Install the Microsoft PowerPoint Viewer

NOTE: Use this method only if you have Microsoft Office 4.2 or 4.3.

A quick way to reinstall the OLE files is to install the PowerPoint Viewer program that comes with Microsoft Office 4.2 or 4.3. When you run Setup, the PowerPoint Viewer also copies the files that are listed in the "Cause" section. To install the PowerPoint Viewer, use the following steps:

1. Quit all open programs and close any toolbars.

2. Rename the files that are listed above in the Cause section of this

   article.

3. If you are using a version of Microsoft Office that is on disks, insert

   the PowerPoint Viewer disk (usually the last disk) into the appropriate
   floppy disk drive and double-click Vsetup.exe to run it. If you are
   using a version of Microsoft Office 4.2 that is on a compact disc, run
   the Vsetup.exe file in the Setup.adm\Disk25 folder. If you are using
   Microsoft Office Professional, version 4.3, run the Vsetup.exe file in
   the Setup.adm\Disk31 folder.

NOTE: The PowerPoint Viewer is not available if there is a network installation of Microsoft Office. To use this method with a copy of Microsoft Office that you installed from a network, you must have Access to the PowerPoint Viewer disk or a Microsoft Office compact disc.

Method 4: Obtain Updated OLE Files

For information about obtaining updated OLE files, please see the Following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q123087
   TITLE     : OLE Version 2.03

Method 5: Decompress or Extract the OLE Files

This method involves manually decompressing or extracting the required OLE files from the original installation media. Use the extract utility (Extract.exe) or the decompression utility (Decomp.exe) that is included with the program to decompress the correct files to the Windows\System folder. For the versions of Office that come on disks, these utilities are normally located on disk 1. For the version of Office that comes on compact disc, the utilities are located in the Setup.Adm\Disk1 folder.

NOTE: The files for some versions of Office that come on compact disc are not compressed. A compressed file uses an underscore character as the last character in the file name extension. For example, a compressed version of the Compobj.dll file is Compobj.dl_. If the file does not contain an underscore character, it is not compressed. If the files are not compressed, you can copy them directly from the compact disc to the Windows\System folder.

The following tables list the locations of the OLE files based on which version of each program you use. Below the tables are instructions for extracting the files to the local hard disk.

Filename Date Size Disk (3.5-inch) Disk (5.25-inch)

Microsoft Excel 5.0:

   Ole2conv.dll 12-14-93 57,328 7 9
   Ole2disp.dll 12-14-93 90,144 7 9
   Ole2nls.dll 12-14-93 99,200 7 9
   Compobj.dll 12-14-93 102,400 7 9
   Storage.dll 12-14-93 157,184 7 9

Microsoft Excel 5.0c:

   Ole2conv.dll 09-01-94 57,328 1 2
   Ole2disp.dll 09-01-94 98,336 1 2
   Ole2nls.dll 09-01-94 147,568 1 1
   Compobj.dll 09-01-94 102,400 1 2
   Storage.dll 09-01-94 157,184 2 2

Microsoft Project 4.0:

   Ole2conv.dll 03-24-94 57,328 2 3
   Ole2disp.dll 03-24-94 90,144 2 3
   Ole2nls.dll 03-24-94 99,200 2 3
   Compobj.dll 03-24-94 102,400 2 2
   Storage.dll 03-24-94 157,184 3 4

Microsoft Word 6.0:

   Ole2conv.dll 04-14-93 57,328 1 1
   Ole2disp.dll 10-14-93 90,112 1 1
   Ole2nls.dll 10-14-93 99,184 1 1
   Compobj.dll 10-19-93 101,888 1 1
   Storage.dll 10-22-93 157,184 1 1

Microsoft Word 6.0a:

   Ole2conv.dll 12-13-93 57,328 1 1
   Ole2disp.dll 12-13-93 90,144 1 1
   Ole2nls.dll 12-13-93 99,200 1 1
   Compobj.dll 12-13-93 102,400 1 1
   Storage.dll 12-13-93 157,184 1 1

Microsoft Word 6.0c:

   Ole2conv.dll 08-09-94 57,328 1 3
   Ole2disp.dll 08-09-94 90,144 1 3
   Ole2nls.dll 08-09-94 99,200 1 3
   Compobj.dll 08-09-94 102,400 1 2
   Storage.dll 08-09-94 157,184 1 4

Microsoft PowerPoint 4.0:

   Ole2conv.dll 02-01-94 57,328 12 14
   Ole2disp.dll 02-01-94 90,144 12 14
   Ole2nls.dll 02-01-94 99,200 12 14
   Compobj.dll 02-01-94 102,400 12 14
   Storage.dll 02-01-94 157,184 12 14

Microsoft PowerPoint 4.0a:

   Ole2conv.dll 03-02-94 57,328 11 13
   Ole2disp.dll 03-02-94 90,144 11 13
   Ole2nls.dll 03-02-94 99,200 11 13
   Compobj.dll 03-02-94 102,400 11 13
   Storage.dll 03-02-94 157,184 11 13

Microsoft PowerPoint 4.0c:

   Ole2conv.dll 06-03-94 57,328 11 13
   Ole2disp.dll 06-03-94 90,144 11 13
   Ole2nls.dll 06-03-94 99,200 11 13
   Compobj.dll 06-03-94 102,400 11 13
   Storage.dll 06-03-94 157,184 11 13

Microsoft Office 4.2:

   Ole2conv.dll 01-31-94 57,328 25 30
   Ole2disp.dll 01-31-94 90,144 25 30
   Ole2nls.dll 01-31-94 99,200 25 30
   Compobj.dll 01-31-94 102,400 25 30
   Storage.dll 01-31-94 157,184 25 30

Microsoft Office 4.3:

   Ole2conv.dll 03-30-94 57,328 31
   Ole2disp.dll 03-30-94 98,336 31
   Ole2nls.dll 03-30-94 147,440 31
   Compobj.dll 03-30-94 102,400 31
   Storage.dll 03-30-94 157,184 31

Microsoft Office 4.2c (Non-DMF Disks):

   Ole2conv.dll 07-08-94 57,328 26 26
   Ole2disp.dll 07-08-94 90,144 26 26
   Ole2nls.dll 07-08-94 147,568 26 26
   Compobj.dll 07-08-94 102,400 26 26
   Storage.dll 07-08-94 157,184 26 26

Microsoft Office 4.2c (DMF Disks):

   Ole2conv.dll 07-08-94 57,328 19
   Ole2disp.dll 07-08-94 90,144 19
   Ole2nls.dll 07-08-94 147,568 19
   Compobj.dll 07-08-94 102,400 19
   Storage.dll 07-08-94 157,184 19

Microsoft Office 4.3c (Non-DMF Disks):

   Ole2conv.dll 10-05-94 57,328 32 32
   Ole2disp.dll 10-05-94 98,336 32 32
   Ole2nls.dll 10-05-94 147,568 32 32
   Compobj.dll 10-05-94 102,400 32 32
   Storage.dll 10-05-94 157,184 32 32

Microsoft Office 4.3c (DMF Disks):

   Ole2conv.dll 10-05-94 57,328 23
   Ole2disp.dll 10-05-94 98,336 23
   Ole2nls.dll 10-05-94 147,568 23
   Compobj.dll 10-05-94 102,400 23
   Storage.dll 10-05-94 157,184 23

Microsoft Visual FoxPro 3.0

   Filename Date Size Version
   --------------------------

   Ole2conv.dll 6-21-95 57,328 2.1.0.1
   Ole2disp.dll 6-21-95 163,408 2.3.3019.1
   Ole2nls.dll 6-21-95 124,512 2.3.3019.1
   Compobj.dll 6-21-95 109,056 2.3.125.142
   Storage.dll 6-21-95 157,696 2.3.125.140

To use the Extract.exe decompression utility (for Microsoft Excel 5.0c, Microsoft Word 6.0c, Microsoft PowerPoint 4.0c, Microsoft Office 4.2c, and Microsoft Office 4.3c), use the following steps:

1. Quit all open programs and close any toolbars.

2. Rename the files that are listed above in the Cause section of this

   article.

3. Copy Extract.exe to the root directory of the local hard disk, or to a

   folder that is located on the PATH statement of your Autoexec.bat file.

4. At the MS-DOS command prompt, type the following

       extract /y <drive>:\<cabfile> /l <windows>\system <filename>

   where <drive> is the floppy disk drive that contains the Setup disk,
   <cabfile> is the .cab file that contains the OLE file you want to
   extract, <windows> is your Microsoft Windows directory (usually
   C:\Windows), and <filename> is the name of the file you want to
   extract.

   For example, to extract Compobj.dll from the Microsoft Excel 5.0c disk
   (3.5-inch), type the following:

      extract /y a:\excel7.cab /l c:\windows\system compobj.dll

   NOTE: Use the /y switch to overwrite the existing compressed file
   without being prompted.

To use the Decomp.exe decompression utility (for Microsoft Excel 5.0, Microsoft Project 4.0, Microsoft Office 4.2, and Microsoft Office 4.3), use the following steps:

1. Quit all open programs and close any toolbars.

2. Rename the files that are listed above in the Cause section of this

   article.

3. Copy Decomp.exe to the root directory of the local hard disk, or to a

   folder that is located on the PATH statement of your Autoexec.bat file.

4. Insert the Setup disk that contains the OLE files. At the MS-DOS

   command prompt, type the following

      decomp <drive>:\<compressedname> <windows>\system\<filename>

   where <drive> is the floppy disk drive that contains the Setup disk,
   <compressedname> is the name of the compressed file, <windows> is your
   Microsoft Windows directory (usually C:\Windows), and <filename> is the
   name of the file after you decompress it.

   For example, to extract Compobj.dll from the Microsoft Excel 5.0c 3.5-
   inch disk, type the following:

      decomp a:\compobj.dl_ c:\windows\system\compobj.dll

Keywords          : kbsetup ieaksetup 
Version           : WINDOWS:3.2a
Platform          : WINDOWS
Issue type        : kbprb

Last Reviewed: July 8, 1998