Access Violation in Internet Explorer 3.01 Playing .avi File

ID: Q162921

3.01 WINDOWS kberrmsg kbtool

The information in this article applies to:

Microsoft Internet Explorer version 3.01 for Windows NT 4.0

SYMPTOMS

When you are using Internet Explorer to view an .avi file in a local Hypertext Markup Language (HTML) document using Microsoft ActiveMovie, the following error message may occur:

   Dr. Watson
   An application error has occurred and an application error log is
   being generated.
   IExplore.exe
   Exception: Access Violation (0xc0000005), Address: 0x01487ab8

This error may also occur if you run the .avi file and then quit Internet Explorer.

RESOLUTION

To resolve this issue, use either of the following methods:

Install Windows NT 4.0 Service Pack 2.
Remove ActiveMovie. To remove ActiveMovie, follow these steps:
1. Click Start, point to Settings, and then click Control Panel.
2. Double-click Add/Remove Programs.
3. Click the Install/Uninstall tab, and then click Microsoft
```
      ActiveMovie.
```
4. Click Add/Remove.
5. Click OK after Microsoft ActiveMovie has been successfully
```
      uninstalled.
```

STATUS

Microsoft has confirmed this to be a problem in Internet Explorer 3.01 for Windows NT 4.0. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

KBCategory: kberrmsg kbtool KBSubcategory: msient Additional reference words: 3.01 drwatson

Keywords          : kberrmsg kbtool msient 
Version           : 3.01
Platform          : WINDOWS

Last Reviewed: September 10, 1997