Cannot See All Folders When Moving or Copying Mail

• Microsoft Internet Mail and News version 1.0 for Windows 95
• Microsoft Internet Mail and News version 1.0 for Windows NT 4.0

SYMPTOMS

When you select a message in Internet Mail and then click Move To or Copy To on the Mail menu, the folder that you want to move or copy the message to may not be shown in the list of folders.

CAUSE

This behavior can occur when there are too many folders to show in the list.

RESOLUTION

Delete any unused folders so that all of the folders fit in the viewable portion of the window. To delete a folder, click the folder that you want to delete, and then choose Delete on the File menu.

Note that deleting a folder also deletes the contents of that folder, including messages and folders.

STATUS

Microsoft is aware of this situation and will post more information here in the Microsoft Knowledge Base when it becomes available.

MORE INFORMATION

If there are too many folders to display in the list of folders, you cannot scroll to folders that are off of the screen, and Internet Mail does not display another list with the remaining folders.