Error Posting Web to America Online or Global Network Navigator

• Microsoft Web Publishing Wizard versions 1.0, 1.0a, 1.1, 1.5 for Windows 95

SYMPTOMS

When you attempt to post Web content to America Online (AOL) or Global Network Navigator (GNN) using Microsoft Web Publishing Wizard, you may receive the following error message:

   An unknown error occurred.

CAUSE

America Online (AOL) and Global Network Navigator service (GNN service) servers no longer support the Webpost providers that are included with Microsoft Web Publishing Wizard versions 1.1 and earlier. AOL and GNN do not provide Webpost providers for Microsoft Web Publishing Wizard version 1.5.

RESOLUTION

To resolve this problem, use the appropriate method for your version of Microsoft Web Publishing Wizard.

Version 1.5

To post Web content with Microsoft Web Publishing Wizard version 1.5, use the FTP service provider option. To do so, follow these steps:

1. Click the Start button, point to Programs, point to Accessories, point to Internet Tools, and then click Web Publishing Wizard.

2. Click Next.

3. In the Select A File Or Folder dialog box, type the appropriate text in the File Or Folder Name text box.

4. Click Next.

5. In the Name The Web Server dialog box, type the appropriate text to describe your Web server in the Descriptive Name text box.

6. Click Advanced.

7. In the Service Provider box, click FTP.

8. Click Next to continue through the Web Publishing Wizard.

Version 1.1 and Earlier

To post Web content with Microsoft Web Publishing Wizard version 1.1 and earlier, use the Other Internet Provider Webpost provider. To do so, follow these steps:

1. Click the Start button, point to Programs, point to Accessories, point to Internet Tools, and then click Web Publishing Wizard.

2. Click Next.

3. When you are prompted with the following

         To select the file or folder that you want to publish, click the
         appropriate button or type the full path...
   

   type the appropriate text in the File Or Folder Name text box.

4. Click Next.

5. When you are prompted with the following

         Select the name of a Web server from the list. To add a Web server to
         the list, click New
   

   click New.

6. When you are prompted with the following

         Select Your Internet Service Provider from the list. If yours is not
         listed, select <Other Internet Provider>
   

   Click Other Internet Provider.

7. Click Next to continue through the Web Publishing Wizard.

MORE INFORMATION

To post Web content to a Web server with Microsoft Web Publishing Wizard, you must be able to access the location in which the content is stored. This function can be handled by Webpost providers (including FTP). To post Web content with Webpost providers, the Internet service provider (ISP) must support the Webpost providers.

For information about troubleshooting posting a Web page to a server, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q165286
   TITLE     : Troubleshooting Problems Posting Web Pages to a Server

The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.