Troubleshooting Importing in Microsoft Internet Mail

ID: q154677

The information in this article applies to:

Microsoft Internet Mail and News version 1.0 for Windows 95

SUMMARY

Microsoft Internet Mail version 1.0 includes features to import messages and entries from a personal address book. This article lists steps to help you troubleshoot problems when you attempt to import messages or personal address book entries.

With the updated version 1.0 of Internet Mail and News, you can import messages from:

Eudora Pro or Light (through version 3.0)
Microsoft Exchange or Microsoft Outlook
Netscape Mail (version 2 or version 3)

You can also import address book entries from:

Eudora Pro or Light Address Book (through version 3.0)
Microsoft Exchange Personal Address Book
Microsoft Internet Mail for Windows 3.1 Address Book
Netscape Address Book (version 2 or version 3)

NOTE: In this article, "Microsoft Exchange" refers to both Microsoft Exchange and Windows Messaging.

MORE INFORMATION

Determine which build of Internet Mail and News you are using. For information about finding the build number, see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q161636
   TITLE     : How to Identify the Installed Version of Internet Mail
               or News

For information about obtaining the latest update of Internet Mail and News, see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q154457
   TITLE     : Availability of Microsoft Internet Mail and News

Troubleshooting Importing Messages

To troubleshoot problems when you attempt to import messages, perform the following steps. After performing each step, check to see if the problem has been resolved.

1. Obtain the latest update for Microsoft Internet Mail and News.

2. Verify that the Imnimp.dll file in the Windows\System folder is not

   missing or damaged. To do so, reinstall Microsoft Internet Mail and
   News from the online source from which you originally installed it.

3. Verify that the set of personal folders from which you are attempting

   to import messages is functioning properly. To do so, follow these
   steps:

    a. Create a new Microsoft Exchange profile that contains only the
       Personal Address Book and Personal Folders information services. You
       should create a new personal address book (.pab file) and new set of
       personal folders (.pst file), instead of using the .pab and .pst
       files already on your hard disk. If you require assistance creating
       a new Microsoft Exchange profile, please consult the Microsoft
       Exchange documentation.

    b. Start Microsoft Exchange using the new profile, create a new
       message, and then save the message to the Inbox.

    c. In Internet Mail, attempt to import the Inbox from the new set of
       personal folders.

4. Verify that your mail client's message store is functioning properly.

   To do so, follow these steps:

    a. Create a new message store using your mail client.

    b. Start your mail client using the new message store, create a new
       message, and then save the message to the Inbox.

    c. In Internet Mail, attempt to import the Inbox from the new message
       store.

5. Refer to troubleshooting steps for your mail client.

Troubleshooting Importing Address Book Entries

To troubleshoot problems attempting to import entries from an address book, perform the following steps. After performing each step, check to see if the problem has been resolved.

1. Obtain the latest update for Microsoft Internet Mail and News.

2. Verify that the Wab32.dll file in the Windows\System folder and the

   Wabmig.exe file in the Windows folder is not missing or damaged. To do
   so, reinstall Microsoft Internet Mail and News from the online source
   from which you originally installed it.

3. Verify that the personal address book from which you are attempting to

   import entries is functioning properly. To do so, follow these steps:

   NOTE: Although Internet Mail imports all the entries in a personal
   address book, only the Internet Mail (Simple Mail Transfer Protocol
   (SMTP)) entries can be used in Internet Mail. Therefore, SMTP entries
   should be used when you are testing whether the personal address book is
   functioning properly. Because SMTP entries are associated with the
   Internet Mail information service, that service must be installed in
   addition to the Personal Address Book and Personal Folders information
   services.

    a. Create a new address book for your mail client. If you require
       assistance creating an address book for your mail client, please
       consult the client's documentation or manufacturer.

    b. Start the mail client using the new address book, and then create
       one or more Internet Mail personal address book entries.

    c. In Internet Mail, attempt to import the new personal address book.

4. Refer to troubleshooting steps for your mail client.

The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

KBCategory: kbtshoot kbtool KBSubcategory: inetmailw95 Additional query words: 1.00

Keywords          : kberrmsg inetnews inetmail 
Version           : 1.0
Platform          : WINDOWS

Last Reviewed: August 20, 1998