Troubleshooting Windows Address Book in Internet Mail and News

• Microsoft Internet Mail and News version 1.0 for Windows 95
• Microsoft Internet Mail and News version 1.0 for Windows NT 4.0

SUMMARY

This article describes steps to help you troubleshoot problems with the Windows Address Book (WAB).

MORE INFORMATION

If you are having problems with the Windows Address Book, follow the steps in the section that describes the problem you are having:

Problems Resolving E-Mail Addresses -----------------------------------

E-Mail Address Not Resolved:

If the addressee's e-mail address is not resolved when you click Send or Check Names in a new message, you may not be set up to resolve addresses against a Directory Service. To resolve e-mail addresses against a Directory Service, follow these steps:

1. In Internet Mail, click Address Book on the File menu.

2. In Windows Address Book, click Directory Services on the File menu.

3. On the General tab, click the Directory Service you want to use for resolving addresses, and then click Properties.

4. On the General tab of the Directory Service's properties, click the "Check names against this server when sending mail" check box to select it.

5. Click OK, and then click OK again.

6. Close the Windows Address Book.

7. In Internet Mail, click New Message, and then type the addressee's e- mail address in the "To:" box.

8. On the Mail menu, click Check Names to resolve the e-mail address.

If an incorrect name is returned when an e-mail address is resolved, there may be a problem with the order in which Windows Address Book checks the Directory Services. To resolve this issue, follow these steps:

1. In Internet Mail, click Address Book on the File menu.

2. In Windows Address Book, click Directory Services on the File menu.

3. On the Options tab, verify that the order in which the Directory Services are selected is correct.

4. If the order is incorrect, click the Directory Service you want to move and then click Move Up or Move Down to organize the Directory Services in the correct order.

1. In Internet Mail, click Address Book on the File menu.

2. Check if there is an address book entry for the person who you are trying to send e-mail to.

3. If there is an address book entry for the person who you are trying to send e-mail to, double-click the address book entry.

4. Type the correct e-mail address in the E-Mail Addresses box, and then click Add.

5. Click the e-mail address you added in step 4, and then click Set As Default.

   NOTE: If the correct e-mail address is already listed, set it as the default address.

6. Click OK.

Cannot Start Internet Mail or Internet News

If the Windows Address Book file is damaged or if the Windows Address Book file and the Wab32.dll file versions are mismatched, you may receive the following error message when you start Internet Mail or Internet News:

   Unable to start application. 
   Some components may be busy or missing.

   ARTICLE-ID: Q161639
   TITLE     : Error Message: Unable to Start Application...

Cannot Send Messages

If there is more than one occurrence of a member in a group address book entry, you may receive the following error message when you click Send in Internet Mail:

   The message could not be sent.
   An error has occurred.

   ARTICLE-ID: Q154602
   TITLE     : Error Message: The Message Could Not Be Sent

Cannot Import Address Book Entries

Internet Mail version 1.0 supports importing address book entries from Windows Messaging. The updated Internet Mail version 1.0 also supports importing address book entries from Eudora Light, Netscape Mail, and Microsoft Internet Mail for Windows 3.1.

If you are having problems importing address books entries using Windows Address Book, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q154677
   TITLE     : Troubleshooting Importing in Internet Mail

Cannot Importing and Exporting vCards

Internet Mail version 1.0 supports importing and exporting vCards (.vcf) for use with third-party programs that support the vCard standard. vCard is an open, electronic business-card specification based on industry standards. vCards can be exchanged between the following different types of programs:

• E-mail
• Address books
• Communications programs
• Personal planners

For more information about vCards, see the following Versit Web site:

   http://www.versit.com