DOCUMENT:Q172416 08-MAY-2002 [iis] TITLE :FTP Clients Cannot Rename Files on Remote FTP Virtual Directory PRODUCT :Internet Information Server PROD/VER::4.0 OPER/SYS: KEYWORDS:kberrmsg ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Internet Information Server version 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you connect to an FTP virtual directory that points to a remote Microsoft Windows NT Server (using either an NTFS or FAT partition), you can not rename a file that resides in that directory, even if you have full control to the share or NTFS permissions. When you try to rename the file, you will get the following error message: Error 500: Access is denied. All other actions can be completed as expected (put, get, delete). Also, a file located in a local virtual directory may be successfully renamed. CAUSE ===== The FTP protocol has a two step rename process. The first, RNFR (Rename From), does not attempt to impersonate the UNC user when checking file attributes. RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. This fix may receive additional testing at a later time, to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows NT service pack that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later: Date Time Version Size File Name Platform ------------------------------------------------------------------- 12/18/98 03:46p 4.2.680.1 27,696 Admwprox.dll (x86) 12/18/98 03:48p 4.2.680.1 327,472 Asp.dll 12/18/98 03:46p 4.2.680.1 43,456 Coadmin.dll 12/18/98 03:47p 4.2.680.1 11,168 Ftpctrs2.dll 12/18/98 03:47p 4.2.680.1 81,376 Ftpsvc2.dll 12/18/98 03:47p 4.2.680.1 55,392 Httpodbc.dll 12/18/98 03:46p 4.2.680.1 10,224 Iisfecnv.dll 12/18/98 03:46p 4.2.680.1 61,920 Iislog.dll 12/18/98 03:46p 4.2.680.1 16,848 Infoadmn.dll 12/18/98 03:46p 4.2.680.1 184,208 Infocomm.dll 12/18/98 03:46p 4.2.680.1 9,584 Infoctrs.dll 12/18/98 03:46p 4.2.680.1 47,936 Isatq.dll 12/18/98 03:46p 4.2.680.1 29,520 Iscomlog.dll 12/18/98 03:47p 4.2.680.1 11,248 Iwrps.dll 12/18/98 03:46p 4.2.680.1 13,856 Lonsint.dll 12/18/98 03:46p 4.2.680.1 8,336 Lonsiw95.dll 12/18/98 03:46p 4.2.680.1 71,232 Metadata.dll 12/18/98 03:46p 4.2.680.1 7,488 Rpcref.dll 12/18/98 03:46p 4.2.680.1 12,592 Spud.sys 12/18/98 03:46p 4.2.680.1 18,032 Svcext.dll 12/18/98 03:47p 4.2.680.1 14,752 W3ctrs.dll 12/18/98 03:47p 4.2.680.1 227,424 W3svc.dll 12/18/98 03:47p 4.2.680.1 87,504 Wam.dll 12/18/98 03:48p 4.2.680.1 49,424 Admwprox.dll (Alpha) 12/18/98 03:50p 4.2.680.1 548,112 Asp.dll 12/18/98 03:48p 4.2.680.1 77,072 Coadmin.dll 12/18/98 03:50p 4.2.680.1 17,168 Ftpctrs2.dll 12/18/98 03:50p 4.2.680.1 126,224 Ftpsvc2.dll 12/18/98 03:49p 4.2.680.1 89,360 Httpodbc.dll 12/18/98 03:49p 4.2.680.1 17,680 Iisfecnv.dll 12/18/98 03:49p 4.2.680.1 110,864 Iislog.dll 12/18/98 03:49p 4.2.680.1 25,872 Infoadmn.dll 12/18/98 03:49p 4.2.680.1 302,864 Infocomm.dll 12/18/98 03:49p 4.2.680.1 15,120 Infoctrs.dll 12/18/98 03:48p 4.2.680.1 82,704 Isatq.dll 12/18/98 03:49p 4.2.680.1 45,840 Iscomlog.dll 12/18/98 03:48p 4.2.680.1 23,312 Lonsint.dll 12/18/98 03:48p 4.2.680.1 13,584 Lonsiw95.dll 12/18/98 03:48p 4.2.680.1 131,856 Metadata.dll 12/18/98 03:48p 4.2.680.1 12,048 Rpcref.dll 12/18/98 03:49p 4.2.680.1 20,912 Spud.sys 12/18/98 03:49p 4.2.680.1 29,456 Svcext.dll 12/18/98 03:49p 4.2.680.1 21,264 W3ctrs.dll 12/18/98 03:49p 4.2.680.1 381,712 W3svc.dll 12/18/98 03:49p 4.2.680.1 149,264 Wam.dll WORKAROUND ========== Locate a file that needs to be renamed in a local virtual directory. STATUS ====== Microsoft has confirmed this to be a problem in Microsoft Internet Information Server version 4.0. Additional query words: ====================================================================== Keywords : kberrmsg Technology : kbiisSearch kbiis400 Version : :4.0 Hardware : ALPHA x86 Issue type : kbbug Solution Type : kbpending ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.