3COM: First Contact Form for 3Com GatewayID: Q114400
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Please use the checklist in this article to collect information about your
system before you call Microsoft Product Support Services. You are able
to work more effectively with a Microsoft Support Professional if all the
information needed to trace and solve your problem is available. Include
any troubleshooting steps you have taken in an effort to resolve the
problem. Please be as complete and specific as possible when you fill out
this form.
There are ten articles of this type, one for each gateway product. Each
is different, so find the one suited to your case by searching these
keywords (without the spaces):
x 4 0 0 f c c m s f c c
3 c o m f c c p r o f s f c c
m c i f c c s m t p f c c
f f a p i f c c s n a d s f c c
f a x f c c c o n n f c c
MICROSOFT 3COM GATEWAY PROBLEM REPORT FORM
(See the end of this form for suggestions on 3Com conversion utilities.)
REMEMBER: The Gateway log and configuration files can be installed
anywhere, not only where the mail database is. You MUST know the path
referred to below as (GATEWAY).
3+ Name/Mail Services
---------------------
- Mail service version (1.6 with 3+Share, 1.2+ in 3+Open
or LANMAN)
- Name service version (1.6 with 3+Share, 1.2+ in 3+Open
or LANMAN)
- DOMAIN: _____________________________
- ORGANIZATION: _____________________________
Gateway PC
----------
- Unique domain (must NOT match what is listed above): _____________
- MS-DOS version: _______________
- Free RAM: ______________
- NIC (16-bit): _______________
- CPU (386/25 minimum): _______________
- Network operating system version: (3+Share 1.6, LAN Man 2.1,
NetWare 3.11)
MICROSOFT MAIL Postoffice version: __________________
Network name: __________________
Postoffice name: __________________
Symptoms
--------
How long did it work before failing? _______________
How long has it been down? _______________
Can you send one-way (MS Mail-3Com or 3Com-MS Mail) only? YES/NO
If YES, which way?________________________________
What error message shows on the Gateway PC? _______________________
- Do ANY types of name addressing work? (3+ Direct, 3+ Native,
Microsoft 3-part, Microsoft username ) ______________________
Files Needed
------------
Microsoft Product Support Services may need to see these system files
to isolate your problem. Extract them, and send them electronically if
possible:
- GATEWAY.INI
- \(GATEWAY)\LOGS\ERROR.LOG
- \(GATEWAY)\LOGS\AUDIT.LOG
- Are GATEWAY.EXE, COURGET.EXE, COURPUT.EXE in the FFAPI path location
(see GATEWAY.INI)? YES/NO
Troubleshooting
---------------
- Are trailing backslashes ending EVERY path reference in the
GATEWAY.INI file? YES/NO
- Are files left in \(GATEWAY)\3C-OUT? YES/NO
- Are files left in \(GATEWAY)\MFFPUT? YES/NO
- Are files left in \(GATEWAY)\MFFGET? YES/NO
- Are files left in \P1? YES/NO
- If you can purge those files (messages will be lost) and restart
Gateway, does it run? YES/NO
Suggestions
-----------
- Look through the 3Com Gateway snapshot for anomalies.
- Browse for 3COM: articles in the Microsoft Knowledge Base.
- Do a quick check for complete installation: use ADMIN.EXE, and select
GATEWAY. The SMTP address list is displayed. If you don't see SMTP,
reinstall until you do.
- Do a quick check for executables. They are all in the
GATEWAY directory created for installation:
- COURGET.EXE
- COURPUT.EXE
- GATEWAY.EXE
- GATEWAY.INI
- If any EXEs are missing, copy them from the floppy disk. If the .INI
is missing, reinstall.
3Com Conversion Utilities
-------------------------
If you are using Microsoft Mail 3.0, turn OFF enhanced security. Get
disk one of Microsoft Mail Server software and run UPDATE.EXE. Select
NO for enhanced and YES to remove it. Additional query words: adapter 3comfcc
Keywords :
Version :
Platform :
Issue type : kbinfo Last Reviewed: August 2, 1999