DOCUMENT:Q114401  07-DEC-2000  [pcmail]
TITLE   :FFAPI: First Contact Form for FFAPI Gateway
PRODUCT :Microsoft Mail For PC Networks
PROD/VER::2.1,3.0
OPER/SYS:
KEYWORDS:

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The information in this article applies to:

 - Microsoft Mail Gateway to FFAPI, versions 2.1, 3.0 
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SUMMARY
=======

Please use the checklist in this article to collect information about your
system before you call Microsoft Product Support Services. You are able to work
more effectively with a Microsoft Support Professional if all the information
needed to trace and solve your problem is available. Include any troubleshooting
steps you have taken in an effort to resolve the problem. Please be as complete
and specific as possible when you fill out this form.

There are ten articles of this type, one for each gateway product. Each is
different, so find the one suited to your case by searching these keywords
(without the spaces):

    x 4 0 0 f c c          m s f c c
    3 c o m f c c          p r o f s f c c
    m c i f c c            s m t p f c c
    f f a p i f c c        s n a d s f c c
    f a x f c c            c o n n f c c


MORE INFORMATION
================

               MICROSOFT FFAPI GATEWAY PROBLEM REPORT FORM

Version of SDK:   3.0    2.1C    2.1(Consumers)   2.0(Consumers)

MICROSOFT MAIL           Postoffice version:____________________

                               Network name:____________________

                            Postoffice name:____________________

Network operating system:  LAN Man     Novell    Pathworks    NFS

              Other: _________________________

Components involved/command line options 2.00:

        Courget

        CourPut

        CourCfg

Components involved/command line options 3.0:

        GTWCFG        APPDIR

        GTWGET        APPGET        RMTGET

        GTWPUT        APPPUT        RMTPUT

List any error messages:

Does it consistently do this when changing machines or accounts? YES/NO

For additional information about how to address a foreign mail system using the
basic file format, click the article number below to view the article in the
Microsoft Knowledge Base:

   Q94410 FFAPI: Basic Address Formats for Gateways

Additional query words: ffapifcc

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Keywords          :  
Technology        : kbMailSearch kbMailGateSearch kbZNotKeyword3 kbMailGateFFAPI300 kbMailGateFFAPI210
Version           : :2.1,3.0
Issue type        : kbinfo

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