DOCUMENT:Q124954 05-NOV-1999 [pcmail] TITLE :MHS: Err Msg: Error Getting Memory. Not Enough RAM... PRODUCT :Microsoft Mail For PC Networks PROD/VER:MS-DOS:3.0; :3.0 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Mail Gateway to MHS, version 3.0 - Microsoft Mail Gateway to MHS Access, version 3.0 ------------------------------------------------------------------------------- SYMPTOMS ======== The Microsoft Mail Gateway to MHS or Microsoft Mail Gateway to MHS Access installation program may report the following error: Error getting memory. Not enough RAM to create postoffice list CAUSE ===== There is not enough memory to install the addressing component of the MHS gateway when more than 430 postoffice definitions exist on the local postoffice. RESOLUTION ========== A possible workaround is to delete several postoffice definitions from the local postoffice before you install the access component. These postoffices can then be redefined after the access component is successfully installed. Deleting postoffices affects users in two ways: - Removing a postoffice definition also removes the address list for that postoffice. The address list can be imported again after the postoffice is reinstalled. - Because the postoffice address list (POL) is removed, any entries in a personal address list (PAL) referring to a user on a deleted postoffice will no longer work. These entries will also have to be deleted and re-created after the new postoffice address list is re- created. STATUS ====== Microsoft has confirmed this to be a problem in version 3.0 of the Microsoft Mail Gateway to MHS and Microsoft Mail Gateway to MHS Access. This problem is corrected in INSTALL.EXE version 3.0.1. The files listed below are available to download from the Microsoft Software Library (MSL). For information on how to download these files, please see the "Instructions for Downloading" section at the end of this article. FILES AVAILABLE FROM ONLINE SERVICES ------------------------------------ Item ID Filename Description ----------------------------------------------------------- S15128 MHSGINST.EXE Update for Microsoft Mail Gateway to MHS S15129 MHSAINST.EXE Update for Microsoft Mail Gateway to MHS Access INSTRUCTIONS FOR DOWNLOADING ---------------------------- You can download any of these self-extracting files from the following services: - Microsoft's World Wide Web Site on the Internet On the www.microsoft.com home page, click the Support icon. Click Knowledge Base, and select the product. Enter kbfile .EXE, and click GO! Open the article, and click the button to download the file. - Internet (anonymous FTP) ftp ftp.microsoft.com Change to the Softlib/Mslfiles folder. Get .EXE - The Microsoft Network On the Edit menu, click Go To, and then click Other Location. Type "mssupport" (without the quotation marks). Double-click the MS Software Library icon. Find the appropriate product area. Locate and Download .EXE. For additional information about downloading, please see the following article in the Microsoft Knowledge Base: Q119591 How to Obtain Microsoft Support Files from Online Services MORE INFORMATION ================ After you specify the name of the network for the postoffice on which you are installing, the installation program builds a DLLIST of all known postoffices on that network. After the list is compiled, you are prompted for the name of the postoffice on which you want to install. The installation program then takes your user name and scans for it in the postoffice list stored in memory. This is how the installation program verifies it has a valid postoffice. The problem is that each postoffice structure in the DLLIST takes 106 bytes; in addition, the DLL item itself is another 6 bytes. Therefore, the total size is 112 bytes. Additional query words: 3.00 ====================================================================== Keywords : Technology : kbMailSearch kbMailGateSearch kbZNotKeyword3 kbMailGateMHS300 kbMailGateMHSAccess300 Version : MS-DOS:3.0; :3.0 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.