DOCUMENT:Q123437  05-NOV-1999  [pcmail]
TITLE   :PC Adm: Err Msg: Could Not Access Requestor's Configuration...
PRODUCT :Microsoft Mail For PC Networks
PROD/VER:WINDOWS:3.0,3.0a,3.2
OPER/SYS:
KEYWORDS:

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The information in this article applies to:

 - Microsoft Mail for PC Networks, versions 3.0, 3.0a, 3.2 
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SYMPTOMS
========

While performing a Config, DirSync, Requestor, Import from the Microsoft Mail
for PC Networks Administrator program (ADMIN.EXE), the user may encounter the
following error message:

   Notice 159
   Could not access Requestor's configuration information.
   Press Enter to continue

CAUSE
=====

This error message indicates the REQCONF.GLB is either missing or has become
corrupted. In particular, a REQCONF.GLB with a file size less than or equal to
100 bytes will cause this error to be displayed. The REQCONF.GLB should always
be 512 bytes in size.

RESOLUTION
==========

The administrator will need to recover a copy of the REQCONF.GLB from a tape
backup prior to the corruption. If a backup does not exist, the administrator
can instead copy a REQCONF.GLB from a different postoffice and then perform the
steps outlined in the "Directory Synchronization (Dir-Sync)" document for
resetting a single requestor's Dir-Sync files. This will require the
administrator to run LISTDS against the requestor. In addition, the
administrator will also need to unregister and reregister the requestor on the
Dir-Sync server.

For more information about Dir-Sync and how to obtain the Dir-Sync document,
please see the following article in the Microsoft Knowledge Base:

   Q96060 PC DirSync: Directory Synchronization (Dir-Sync)

MORE INFORMATION
================

A Config, DirSync, Requestor, Import (CDRI) can only be performed on a
requestor. Therefore, this error message will never be generated on the
Directory Synchronization Server (DSS). The actual error message text may also
appear as follows:

   Notice 159
   Error file not accessible
   Check server connection
   Press Enter to continue

This message text is displayed if the user did not install the Administration
utilities from the Setup disk. The Notice 159 still implies the same error as
described above. However, the message text displayed is different due to the
fact that the database did not have the appropriate Admin error message file in
the database (ERRORADM.GLB).

Additional query words: 3.00 3.00a 3.20 CDRI

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Keywords          :  
Technology        : kbMailSearch kbZNotKeyword3 kbMailPCN320 kbMailPCN300 kbMailPCN300a
Version           : WINDOWS:3.0,3.0a,3.2

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