DOCUMENT:Q148770  20-MAY-2002  [pcmail]
TITLE   :PC DirSync: IMPORT -S Hangs Computer During Dir-Sync
PRODUCT :Microsoft Mail For PC Networks
PROD/VER:WINDOWS:3.5
OPER/SYS:
KEYWORDS:

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The information in this article applies to:

 - Microsoft Mail for PC Networks, version 3.5 
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SYMPTOMS
========

When IMPORT -S is run on an MS-DOS based-computer, the system may hang if the
templates that Import is trying to process are larger than usual (that is 50-150
lines). On a computer other than MS-DOS, such as Microsoft Windows NT, IMPORT -S
may cause a General Protection (GP) Fault.

Also, if a Requestor Import response is being generated during the Directory
Synchronization (Dir-Sync) cycle, the same symptoms may occur during the SRVMAIN
process. That is, the computer running DISPATCH.EXE may hang or GP Fault.

CAUSE
=====

The buffer used to store the template information read from the ADMIN.TPL file
is not large enough. There is no allowance for the extra spaces being inserted
to separate the template fields. The problem can occur when more requestors are
added to the Dir-Sync Server (DSS), and those requestors try to get a full
Import, including templates. In this case, SRVMAIN -T will hang an MS-DOS
computer.

This issue also affects ADMIN.EXE, SRVMAIN.EXE, and REQMAIN.EXE.

RESOLUTION
==========

A supported fix that corrects this problem is now available from Microsoft, but
has not been fully regression tested and should be applied only to systems
experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the
fix. For a complete list of Microsoft Product Support Services phone numbers and
information on support costs, please go to the following address on the World
Wide Web:

   http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

The English version of this fix should have the following file attributes or
later:

   File Name     Version
   ---------------------
   Admin.exe     3.5.22
   Import.exe    3.5.22
   Reqmain.exe   3.5.22
   Srvmain.exe   3.5.22

The Administrator program hotfix has been posted to the following Internet
location as Admy2k.exe:

   ftp://ftp.microsoft.com/bussys/mail/pcmail-public/All-Y2K/

The directory synchronization (dirsync) hotfix has been posted to the above
Internet location as Dirsy2k.exe.


STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Mail for PC Networks
version 3.5.

MORE INFORMATION
================

An allowance for extra spaces between template fields has been added to
IMPORT.EXE. This will allow up to 256 template fields.


Additional query words: 3.50 post35fix

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Keywords          :  
Technology        : kbMailSearch kbZNotKeyword3 kbMailPCN350
Version           : WINDOWS:3.5
Issue type        : kbbug
Solution Type     : kbfix

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