DOCUMENT:Q147158  20-MAY-2002  [pcmail]
TITLE   :PC DirSync: Imports with Template Information Take Long Time
PRODUCT :Microsoft Mail For PC Networks
PROD/VER:WINDOWS:3.2,3.5
OPER/SYS:
KEYWORDS:

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-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft Mail for PC Networks, versions 3.2, 3.5 
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SYMPTOMS
========

Import operations that involve template information can take an excessive amount
of time.

CAUSE
=====

When the Import process merges new template information with older information,
excessive file opens and closes occur. This increases import times for these
extra network operations. The impact of these opens and closes will vary with
the network operating system in use, and the extent to which the network client
will cache file opens and closes.


RESOLUTION
==========

A supported fix that corrects this problem is now available from Microsoft, but
has not been fully regression tested and should be applied only to systems
experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the
fix. For a complete list of Microsoft Product Support Services phone numbers and
information on support costs, please go to the following address on the World
Wide Web:

   http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

The English version of this fix should have the following file attributes or
later:

   File Name    Version
   --------------------
   Import.exe   3.5.24

This hotfix has been posted to the following Internet location as Dirsy2k.exe:

   ftp://ftp.microsoft.com/bussys/mail/pcmail-public/All-Y2K/


STATUS
======

Microsoft has confirmed this to be a problem in versions 3.2.8 through 3.2.19 of
the Import program (Import.exe) included with Microsoft Mail for PC Networks
versions 3.2 and 3.5.


Additional query words: 3.20 3.50

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Keywords          :  
Technology        : kbMailSearch kbZNotKeyword3 kbMailPCN320 kbMailPCN350
Version           : WINDOWS:3.2,3.5
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

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