DOCUMENT:Q127919  14-MAR-1999  [pcmail]
TITLE   :PC Ext: Err Msg: [002] Mail Was Received...Unknown Addresses
PRODUCT :Microsoft Mail For PC Networks
PROD/VER:3.20 3.20a
OPER/SYS:
KEYWORDS:

======================================================================
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The information in this article applies to:

 - Microsoft Mail for PC Networks, versions 3.2, 3.2a 
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SYMPTOMS
========

With version 3.2.11, 3.2.12, 3.2.13, and 3.2.14 of External.exe, if mail is
received at a postoffice with an unknown address, the following error message is
displayed:

   [002] Mail was received that was addressed to unknown addresses.

The unknown addresses of the original mail message will not be added to the
report in the System.log. Versions earlier than 3.2.11 of External.exe would
include the invalid addresses as part of the report.

Also, the non-delivery report mailed back to the sender would not include the
invalid addresses. In version earlier than 3.2.11, the addresses were included.

CAUSE
=====

Revisions to the External program in version 3.2.11 resulted in this behavior.

STATUS
======

Microsoft has confirmed this to be a problem in versions 3.2.11, 3.2.12, 3.2.13,
and 3.2.14 of External.exe. This problem was corrected in External.exe version
3.2.15 (or later).

For version 3.2.15 (or later) of the MS-DOS version of External.exe, you can find
Extupd.exe, a self-extracting file, on the following services:

 - Microsoft's World Wide Web Site on the Internet On the www.microsoft.com home
   page, click the Support icon. Click Knowledge Base, and select the product.
   Enter kbfile EXTUPD.EXE, and click GO! Open the article, and click the button
   to download the file.

 - Internet (anonymous FTP) ftp ftp.microsoft.com Change to the Softlib/Mslfiles
   folder. Get EXTUPD.EXE

 - The Microsoft Network On the Edit menu, click Go To, and then click Other
   Location. Type "mssupport" (without the quotation marks). Double-click the MS
   Software Library icon. Find the appropriate product area. Locate and Download
   EXTUPD.EXE.


For additional information about downloading, please see the following article in
the Microsoft Knowledge Base:

   Q119591 How to Obtain Microsoft Support Files from Online Services


For version 3.2.15 (or later) of the OS/2 version of External.exe, you need
Application Note WA0975 "Microsoft Mail External.exe Update for OS/2 Mail
Multitasking MTA." You can only obtain this Application Note from Microsoft
Product Support Services.

MORE INFORMATION
================

Here are examples of correct and incorrect reports.

Correct reporting:

NOTE: The example was created with version 3.2.1 of External.exe. The mail item
was sent to an unknown address.

Message data:

   From: Administrator Date: 05-21-94 Time: 11:26 Subject: test message

   [002] Mail was received that was addressed to unknown addresses. Mail item
   was not delivered to:

   Allen, Angelia

Incorrect reporting:

NOTE: The example was created with version 3.2.11 of External.exe. The mail item
was sent to an unknown address.

Message data:

   From: Administrator Date: 11-29-94 Time: 06:38 Subject: test message

   [002] Mail was received that was addressed to unknown addresses. Mail item
   was not delivered to:

Additional query words:

======================================================================
Keywords          :  
Technology        : kbMailSearch kbZNotKeyword3 kbMailPCN320 kbMailPCN320a
Version           : 3.20 3.20a

=============================================================================

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Copyright Microsoft Corporation 1999.