DOCUMENT:Q128627  04-NOV-1999  [pcmail]
TITLE   :PC Ext: Err Msg: [004] Message Circular Route Detected
PRODUCT :Microsoft Mail For PC Networks
PROD/VER:WINDOWS:3.2
OPER/SYS:
KEYWORDS:

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft Mail for PC Networks, version 3.2 
-------------------------------------------------------------------------------

SYMPTOMS
========

The Mail External program (EXTERNAL.EXE) may record the following error in the
SYSTEM.LOG:

   [004] Message circular route detected...

CAUSE
=====

This happens under three conditions:

1. When the postoffice where Mail is processed has a Network or Postoffice name
   that is nine characters in length.

2. The Network name and Postoffice name match the first nine characters of the
   Network name and Postoffice name, respectively, in the hop trace.

3. At least one / character has been processed in the hop trace.

STATUS
======

Microsoft has confirmed this to be a problem in version 3.2.16 of the Mail
External program. This problem was corrected in version 3.2.17 of EXTERNAL.EXE.
If you do not have version 3.2.17 (or later), you can download EXTUPD.EXE, a
self-extracting file, on the following services:

 - Microsoft's World Wide Web Site on the Internet

   On the www.microsoft.com home page, click the Support icon.
   Click Knowledge Base, and select the product.
   Enter kbfile EXTUPD.EXE, and click GO!
   Open the article, and click the button to download the file.

 - Internet (anonymous FTP)

   ftp ftp.microsoft.com
   Change to the Softlib/Mslfiles folder.
   Get EXTUPD.EXE

 - The Microsoft Network

   On the Edit menu, click Go To, and then click Other Location. Type "mssupport"
   (without the quotation marks).
   Double-click the MS Software Library icon.
   Find the appropriate product area. Locate and Download EXTUPD.EXE.


For additional information about downloading, please see the following article in
the Microsoft Knowledge Base:

   Q119591 How to Obtain Microsoft Support Files from Online Services

Additional query words: 3.20 circular routing

======================================================================
Keywords          :  
Technology        : kbMailSearch kbZNotKeyword3 kbMailPCN320
Version           : WINDOWS:3.2

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 1999.